Waterman's Gate, RG2

Please tell us about the good and bad aspects of living in your local area:

Lovely area, especially for family walks with the dog. Snagging work and repairs have taken a long time, even near the 2 year mark with very bad communication

How has the building management responded to any problems or issues you have raised:

Very poor communication. Still works not completed after 2 years

Please share one thing (or more) which you wish you had known before you moved in:

Council flats very close to the property with drug use and antisocial behaviour

Please tell us about the good and bad aspects of living in your local area:

The open spaces are really nice, lovely fields and nature spots. Ideal if you have a dog to walk. Amenities are very limited. There is a co op within a 10 minute walk, but not much else. No pubs, no cafes, no community centre. Couple of new schools, one with a gym, but is quite limited. Regular bus to reading and Wokingham available, but no trains unless you travel to Wokingham first. Most properties have off road parking, but there are plenty of visitor bays available.

How has the building management responded to any problems or issues you have raised:

Generally responses have been quick, but often issues passed, especially if not within 2 year warranty

Please share one thing (or more) which you wish you had known before you moved in:

That there would not be a local shop for over 5 years and still no local pubs/cafes in the development, even though promised

How has the building management responded to any problems or issues you have raised:

This is our first experience of renting, and I have to say, we we were not Impressed with Prospect as the property management agency from the very beginning. Our first experience was that they have not been informative, helpful or efficient when things are not going smoothly. I believe that Prospect had only recently taken on this flat to manage (just before we moved in?) and therefore would expect more of a customer service than what was provided thus far. However, our landlord Tom has been amazing…thank you Tom ?

Please share one thing (or more) which you wish you had known before you moved in:

We wished we had considered the parking issue in more depth. With only one allocated parking space per flat, It means the second person needs to use one of the visitor parking spaces on roadside, leaving no spaces for visitors to park. The lack of a lift Should have also been a consideration, as this affects everyone with friends/family that are disabled, elderly, people with children, getting heavy shopping and large items up the stairs.

Please tell us about the good and bad aspects of living in your local area:

Development is lovely overall, a very nice touch with the horse sculptures BUT they should be lit up so they could be visible in the dark, it would be a really lovely touch! Noise, dust and dirt from the building site can be rather frustrating, not much consideration for the local residents...

How has the building management responded to any problems or issues you have raised:

No, the issues raised are not being resolved in a timely manner.

Please share one thing (or more) which you wish you had known before you moved in:

That the village centre will take YEARS to build and not "a few months" as promised...