Kilburn Quarter, NW6

Please tell us about the good and bad aspects of living in your local area:

The area is quite handy, with an underground station and all stores within a 2- to 5-minute walk. Right in front of the building is the bus stop. Numerous cafés, restaurants, and sports clubs may be found nearby.

How has the building management responded to any problems or issues you have raised:

Immediately and managed to solve all my problems and requests!

Please share one thing (or more) which you wish you had known before you moved in:

None, there are nothing that surprised me and I did not know before moving.

Please tell us about the good and bad aspects of living in your local area:

Terrible and expensive management by Network Homes. Non-transparent costs, original design related issues unresolved and costs passed on to owners. Good location, improving neighbourhood but missing safety and security elements.

How has the building management responded to any problems or issues you have raised:

Many outstanding issues with increasing service charge.

Please share one thing (or more) which you wish you had known before you moved in:

Service charge has tripled !!! How unreliable and mismanaged Network Homes is.

Please tell us about the good and bad aspects of living in your local area:

The area is very nice and is definitely benefitting from gentrificiation over the last 5 years. The nearby park is a clear highlight with a playground and high quality sports facilities. Within a 15min walk radius there is generally very good selection of local shops, cafes, though there are no major brand supermarkets (requires about 20min+ to get to the closest one) other than convenience stores

How has the building management responded to any problems or issues you have raised:

Initial responsiveness is good, but requires chasing people multiple times in order to have to works booked and caried out

Please share one thing (or more) which you wish you had known before you moved in:

Service charge itemisation, calculation and allocation across flats

Please tell us about the good and bad aspects of living in your local area:

Network Homes continue to underperform. Wasting energy, inadequate maintenance, open doors and windows. Actually there’s no proper management. Everything is outsources where Network Homes cares the least about value for money and unable to manage the zillions of subcontractors who make good money out of it. There should be a more holistic approach for maintenance especially when you work with so many subcontractors

How has the building management responded to any problems or issues you have raised:

Often not, if yes with long delays and no follow ups. Many open, outstanding issues.

Please share one thing (or more) which you wish you had known before you moved in:

Development was mis-sold with regard to service charge. It’s more than doubled in no time. No proper account management. Still unconfirmed account statement, all based on estimates and no proper management. Also distribution of costs should be more based on floor size or number of people as some expenses are disproportionately high for smaller flats.

Please tell us about the good and bad aspects of living in your local area:

The property is great and location is very good just bordering some of the more upmarket areas of Maida Vale, St John’s wood, right next to Paddington Recreation Grounds. The apartments themselves are of good (not great spec) - but perfect for a private rental.

How has the building management responded to any problems or issues you have raised:

Keep promising to send out someone sends them out and they do nothing and they let waste pile up…. Clearly they are not managing the property.

Please share one thing (or more) which you wish you had known before you moved in:

The management company - I would not have picked this place had I known.