The Quarters Kilburn, NW6

Manager response

Dear Khaya, As the new General Manager of The Quarters, I want to express my sincere appreciation for taking the time to share your detailed feedback about your experience living with us. Your insights are invaluable in helping us maintain and improve the quality of our services. I'm delighted to hear that you find our building's interior design to be modern and sleek, reminiscent of a 5-star hotel experience. Our team takes great pride in ensuring that our residents feel comfortable and pampered during their stay with us. It's heartening to know that you find our reception service to be great, and I'll be sure to pass on your compliments to the team. We are thrilled that you find our rooms spacious and good value for money, especially considering London's competitive property market. Your satisfaction with the amenities provided in the rooms, such as the well-equipped bathrooms and efficient heating, is truly rewarding for us to hear. Moreover, I'm pleased that you've highlighted our stellar building management team. Clear and frequent communication, prompt responses to maintenance requests, and a willingness to assist with any technical issues are all core values we strive to uphold. Your acknowledgment of our team's efforts reinforces our commitment to providing exceptional service to our residents. In regards to the area, I'm glad to know that you appreciate the convenience of having quality grocery stores, pubs, and transportation options nearby. We understand that occasional disturbances like protests can disrupt the peace, and we appreciate your understanding in this matter. Regarding parking availability and traffic noise, we understand the challenges posed by urban living and continuously seek ways to mitigate these issues for our residents. Your feedback about the external cleaning services is duly noted, and we will work towards providing clearer information and seamless coordination in this regard. Once again, thank you for choosing The Quarters Kilburn as your home and for your glowing review. Should you have any further feedback or require assistance, please don't hesitate to reach out. Kind regards, Dorian Pop

Manager response

Dear NH, As the new General Manager of the property, I'm thrilled to receive your feedback and grateful for your positive review of your experience at our residence. It's fantastic to hear that you found The Quarters to be a great place for short stays, especially for newcomers to London. Our team takes immense pride in maintaining clean and well-kept common areas and ensuring that our rooms are in excellent condition for our guests. I'm delighted that you found our maintenance and office staff to be responsive and helpful in addressing any queries or requests you may have had during your stay. The location of our property is indeed one of its standout features, with convenient access to tube, over-ground, and bus stations within a short walking distance. Additionally, the proximity to supermarkets and department stores adds to the convenience and value of staying with us. I appreciate your candid feedback regarding the size of the rooms, particularly for those who may need to work from home regularly. While our smaller rooms may not be ideal for extended periods of remote work, I'm glad to hear that it wasn't a significant issue for you personally. Regarding our building management's response to issues, I'm pleased to hear that your concern was addressed promptly and efficiently, despite it being raised over the weekend. Our team is committed to providing excellent service and ensuring that any issues are resolved in a timely manner to enhance our guests' experience. Thank you for recommending The Quarters and for choosing to stay with us. Should you have any further feedback or require assistance in the future, please don't hesitate to reach out. Kind regards, Dorian Pop

Manager response

Dear Rangika, As the new General Manager of the property, I'm delighted to hear about your positive experience and appreciate your feedback. I'm glad to hear that Selna provided transparent and professional assistance from the very beginning of your rental process. Ensuring clarity and professionalism in our procedures is of utmost importance to us. Your observation about the property being a safe, calm, and quiet place is noted and valued. We strive to create a conducive environment, especially for professionals and students who seek peace and tranquillity amidst their busy schedules. Regarding the area, it's great to know that all essential places are conveniently located nearby. We understand that traffic and noise can sometimes be a concern, but we're committed to addressing any issues that may arise to ensure our residents' comfort. We'll take note of your feedback regarding the crowd at the bus stop and explore ways to mitigate any inconvenience caused. I'm pleased to hear that you've had a positive impression of Selna's management and that she has been helpful, friendly, and approachable. We prioritize excellent management and customer service, and Selna's dedication reflects our commitment to providing a high-quality living experience for our residents. Thank you for choosing our property, and we look forward to continuing to meet and exceed your expectations. If you have any further feedback or require assistance, please don't hesitate to reach out. Kind regards, Dorian Pop

Manager response

Dear Sarab, As the new General Manager of the property, I greatly appreciate your positive feedback and your insights into your experience with us. I'm thrilled to hear that you find our rooms to be very nice and thoughtfully designed, with top-quality furniture and appliances. Creating a comfortable and pleasant living environment for our residents is a top priority for us, and it's rewarding to know that our efforts are being appreciated. We take great pride in ensuring that our building maintains a cosy warmth, providing a welcoming atmosphere for all our residents. It's heartening to hear that you find our management team to be thoughtful and accommodating, especially our manager Selna Franco. Creating a familial environment and fostering positive relationships with our tenants is something we strive for, and I'm glad to hear that Selna embodies this spirit. Regarding the area, I'm pleased to know that you find the local shops and restaurants conveniently located near our development. We understand the importance of easy access to essential amenities and transportation options for our residents' convenience. I appreciate your honesty about the presence of rowdy and intoxicated individuals in the vicinity during late-night hours. While we strive to maintain a peaceful environment, external factors beyond our control can sometimes affect the atmosphere. Rest assured, we will continue to monitor the situation and take appropriate steps to address any concerns to ensure the safety and comfort of our residents. I'm glad to hear that our management team responded promptly and accommodated your needs, even during challenging circumstances such as short-notice contract issues. Providing excellent service and support to our residents is our priority, and we are committed to being responsive and helpful in addressing any concerns or issues that may arise. Thank you for choosing to stay with us, and please don't hesitate to reach out if you have any further feedback or require assistance. Kind regards, Dorian