A Guide to Living in Borough of Ealing

Please review your development:

I like the overall design of the site, which wisely uses the canal as a beautiful scenary. The build quality of the apartment is excellent. Customer service response and quality are excellent. The management team are very willing to listen to our opinions.

Please share one thing (or more) which you wish you had known before you moved in:

Beautiful scenary of the site. The site is very accessible to public transport.

How has the building management responded to any problems or issues you have raised:

Pinky and Martina of the concierge team and staff of the Parcel-Safe team helped me recover my lost parcel. The package was delivered to the Parcel Room on September 8th, but I was unable to locate it despite my efforts. After reporting the issue the following day, the team promptly took action to resolve the situation.

Thanks to their diligence and commitment to resident satisfaction, the team were able to identify who had taken my parcel via CCTV, and I am delighted to have it back. Their swift response and thorough investigation made all the difference, and I truly appreciate the professionalism and care that went into handling the matter.

Please review your development:

Living at Faber Green in Northolt has been a challenging experience due to significant construction flaws and inadequate soundproofing. Despite the development being new, completed in autumn 2023, several issues have surfaced that severely impact the quality of living. The most pressing concern is the lack of proper soundproofing between floors and ceilings. Every footstep from the flat above, along with other daily noises, is clearly audible, making it difficult to enjoy peace and quiet in one’s own home. This suggests that the flooring and ceiling construction do not align with the original specifications or adequate soundproofing standards.

Another major issue is with the balcony design. Contrary to what was outlined in the planning documentation, the balconies were meant to include underside panels to prevent water and dust from dripping down from the balcony above. Unfortunately, these panels were not installed, leading to a constant problem with water and debris. This oversight not only causes inconvenience but also detracts from the enjoyment and usability of the balcony space.

Overall, while Faber Green has potential due to its location and new construction, the numerous deficiencies in soundproofing and the failure to adhere to the original construction plans, especially regarding the balconies, have created a less-than-ideal living environment. These issues need immediate attention to meet residents’ expectations and ensure a comfortable living experience.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is the issue with parking and the problems with the balconies. Firstly, the parking situation is more challenging than anticipated, with limited spaces and restrictions that make it difficult to secure a parking permit. It is essential to check with the management about parking policies and availability before moving in.

Secondly, the balconies have a significant design flaw. The lack of underside panels means that water and debris from the balcony above frequently drip down, causing inconvenience and potential damage. This issue was not apparent during the typical viewing but has proven to be a persistent problem. It is important for new residents to be aware of these issues and address them with the management as soon as possible to avoid any surprises and ensure a more comfortable living experience.

What is the best feature of your home:

The best feature of my home is the well-equipped kitchen, which includes modern appliances, ample counter space, and high-quality fixtures that make cooking and meal preparation both easy and enjoyable. It is designed to be both functional and stylish, providing a great space for hosting and daily use.

Please review your development:

Living in my development has been a mixed experience. The design of the buildings is modern and aesthetically pleasing, with spacious layouts and good natural light. The facilities, such as the gym and communal areas, are well-maintained and offer great convenience. However, building management could be more responsive; maintenance requests sometimes take longer than expected to be addressed. Additionally, property management has room for improvement, particularly in communication with residents and handling issues like parking and security. While the development has many positives, better management would enhance the overall living experience.

Please share one thing (or more) which you wish you had known before you moved in:

Before moving in,. I also didn’t realize how challenging parking could be, especially during peak hours. Additionally, I would have appreciated knowing that maintenance requests can take longer to be addressed. These are minor issues overall, but they’re good to be aware of when settling in.

What is the best feature of your home:

The best feature of my home is the abundance of natural light, which creates a warm and inviting atmosphere throughout the day.

The nearest station is conveniently located just 10 minutes away, making commuting relatively easy. Parking is well-managed with allotted spaces.

Overall, living experience is good.

Please review your development:

The building’s design is modern and functional, offering a comfortable living experience. Building management is responsive, addressing maintenance issues. However, management should implement an induction process to help tenants familiarise with the electrical appliances.

Please share one thing (or more) which you wish you had known before you moved in:

The management should implement an induction process to help tenants familiarise themselves with the electrical appliances in each apartment.

How has the building management responded to any problems or issues you have raised:

Martina, the customer service associate handled my parking process proactively, ensuring that everything was completed before delivery of my car.