Lexicon, HA1

Poor quality design and material particularly the public area Extremely bad particularly the public areas. For example bin rooms floor are asphalted and not epoxy costed. All security doors are of very poor quality and can be easily forced open. Car park shutters keeps on breaking down. Lift keeps on breaking down.

I was happy when I first moved it. Everything seemed perfect. Then all the inadequacies that crept in were completely related to how fairview is run as a company. 1. My biggest issue is the way fairview is indifferent to all the customers that have paid and bought their properties. E.g we have these winds on our apartment being a 9th floor apartment and have a balcony door that swings and as a result bent over it's own hinges. Fairview provided doorstops on some apartments and none in my balcony. I complained to customer service, and the guy Steve was uninterested and showed no empathy. He didn't even bend over to inspect and started blaming my manually installed door stopper which I installed *after* it started to bend to prevent it from breaking down completely. This is what you get from Fairview after you've put in your hard earned money into buying their apartment. You raise any issue, and they counteract it with their "contact NHBC" standard phrase - NHBC, which is another sham, 2. Cleanliness and the fairview appointed RMG management company - the apartment block is managed by RMG and they literally have no interest in maintaining it well. When I moved in the lifts frequently broke - I had to move in too carrying my stuff up 9 floors one of the days. And the garbage all over the premises and the bin doors are broken forever, have never lived in London in a more unkempt premise. Even the streets are swept clean and maintained better. This is all due to fairview picking RMG, I do not know for what reason! 3. I purchased parking, but 8 months on still haven't been provided with access control remotes to the gates. They just don't seem to care about these basic things. People from all over harrow come and park in our supposedly private car park. The gates malfunction every second day. So much for security. Our parking gates/shutters have been broken for 2 months now! You can actually enter the parking lot, enter our building steal all the mailroom deliveries and walk out without needing access. 4. Substandard materials - literally everything, tubs, skinny vinyl flooring, kitchen countertops .. literally everything bad quality that looks good only in the show apartments and you begin to realise it once you live in. 5. We also have a cycle parking enclosure that has access control but you can put your hand in through the grill, and press the exit button and open it. Cycles being stolen is the 'latest' thing happening here.

I would like to have a gym as a facilities. I would definitely change our management. Very poor customer service! After you purchase the flat, they forget about you! When you send an email to ask them something is taking ages to have a response.

Amazing for connections to the city. Good building and management is quite responsive. Letting agents do most of the work. Good options for shipping and eating out. Loads of different restaurants here

Quick access to the train station as well as to major shops and shopping centre. Community is very helpful and safe however sone pubs and nuisance around at weekends. The area is clean and not much pollution goes around.