Duo at Upperbanks, OL16

Please tell us about the good and bad aspects of living in your local area:

The area is fantastic and close to a wide range of amenities that cater to everyone. It is convenient and everything you need is within walking distance, but also has multiple transport links nearby should you need to go further out (train, tram, bus interchange). There is a large amount of parking availability and very minimal noise coming into the flat from traffic, which is impressive considering the flat is next to a main road. There has been no antisocial behaviour and everyone within the complex has been kind and respectful.

How has the building management responded to any problems or issues you have raised:

Building management have been very quick to respond to issues I have raised. Upon moving in, the fridge was not working, so I rang the concierge to request help. They had sent somebody to help immediately, and the issue was fixed within 30 minutes. It is reassuring to know that there is such a reliable team on hand.

Please share one thing (or more) which you wish you had known before you moved in:

It would be nice to know the demographics of people living here to know a bit more about who lives in the development, and who we would be having community events with. (Not sure if this is GDPR compliant though so may not be possible!)

Please tell us about the good and bad aspects of living in your local area:

Great service here. Feel safe & staff are 100% friendly! I have no issues with anything or if I do they’d sort that!

How has the building management responded to any problems or issues you have raised:

They do checks I think once a month and I had an issue with my kitchen sink tap and they informed me and fixed it

Please share one thing (or more) which you wish you had known before you moved in:

I know the building was clean, new & safe and knew I needed to live here

Please tell us about the good and bad aspects of living in your local area:

I'm kept awake by my next-door neighbour's rumbling snoring every night because the walls are so thin.

How has the building management responded to any problems or issues you have raised:

They gave me the unsavoury offer of terminating my lease with only 7 days to find somewhere else to live.

Please share one thing (or more) which you wish you had known before you moved in:

No soundproofing. Worse than a house-share and feels like I'm sharing a bedroom with my neighbour.

Please tell us about the good and bad aspects of living in your local area:

The local area is very clean, everything is available on walking distance so living here is easier as compared to any other place. The bulding ia safe and the staff working is very cordial.

How has the building management responded to any problems or issues you have raised:

We have hardly faced any issues however once we reported the problem which was resolved within a few hours.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing, as everything was conveyed before. We had an easy move in.

Please tell us about the good and bad aspects of living in your local area:

Local amenities look abundant and are right on the doorstep flats close enough to transport and soundproof so you can't hear outside noise unless windows are open

How has the building management responded to any problems or issues you have raised:

They've come immediately to help without issue and have been lovely

Please share one thing (or more) which you wish you had known before you moved in:

I have nothing to add here to be honest as they covered it all