Telereal Trillium

Please tell us about the good and bad aspects of living in your local area:

Good - great amenities, restaurants, shops, theatre and cinema in easy walking distance. OK - on street parking and road noise (we are at the rear of the property, away from the main road). Poor - our parking bay is situated directly under a silver birch. If we park in our bay, our car is covered in bird droppings on a daily basis. This is unpleasant, unhygienic and not good for the paintwork. Despite repeated requests to the managing agents to prune the tree, this is taking too long to resolve. Bin collections are erratic and often the communal bins are over flowing. For the number of residents, there are not enough recycling bins.

How has the building management responded to any problems or issues you have raised:

As above. The management company have been really poor. Slow, unresponsive, poor communication and failure to deal with issues raised.

Please share one thing (or more) which you wish you had known before you moved in:

Better advice on using the hot water heating system. The advice from the estate agents and Barnwood was to leave the heater on constant. Our first electricity bill was enormous! We now use a time switch and our bill has reduced substantially. Had we known that our parking bay was unusable (see above) we would have insisted on a remedy before we moved in.

Please tell us about the good and bad aspects of living in your local area:

Location and services are very good, proximate to high street and retail and hospitality. And good access to transport options. Property management in transition to full occupancy has been a mixed experience with some issues around bin storage, infrastructure and cleaning.

How has the building management responded to any problems or issues you have raised:

Promptly with regard to snagging period issues. FM has been slow to respond to some issues.

Please share one thing (or more) which you wish you had known before you moved in:

How to use all of the services within apartment ( heating, water, appliances) Schedule and management of third party FM

Please tell us about the good and bad aspects of living in your local area:

Amazing location, just minutes from tube & train station, lots of amazing bars, restaurants,gyms, parks and shops in the area. Really safe area where you feel safe walking alone.

How has the building management responded to any problems or issues you have raised:

After chasing yes and all got solved, but I have not had any urgent issues

Please share one thing (or more) which you wish you had known before you moved in:

The people in the building are all super friendly and look out for eachother. Always helping with tips, trick and borrowing tools between flats!

Please tell us about the good and bad aspects of living in your local area:

Right next to Balham underground and overground so very convenient. Balham is opening up new bars and restaurants giving it the community feel of living in London without having the chaos of central London

How has the building management responded to any problems or issues you have raised:

They haven’t really been very helpful or provided much support. They haven’t even finalised our charges and have been using estimates for over a year with unnecessary charges that have been raised and their rationales for it have been very poor. The last meeting with our management person arrived late and only gave the committee 15 minutes to discuss a number of issues so there was no resolution

Please share one thing (or more) which you wish you had known before you moved in:

Our rights/choices to the building management company used

Please tell us about the good and bad aspects of living in your local area:

West Ealing is great, easy access to Central London with Elizabeth Line and lots of good areas around locally

How has the building management responded to any problems or issues you have raised:

Sorted very quickly and efficiently. The agency we go through have been excellent

Please share one thing (or more) which you wish you had known before you moved in:

Try the heating before winter! Lots of snagging but generally fantastic