Rivershill, GL50

Please tell us about the good and bad aspects of living in your local area:

Good - great amenities, restaurants, shops, theatre and cinema in easy walking distance. OK - on street parking and road noise (we are at the rear of the property, away from the main road). Poor - our parking bay is situated directly under a silver birch. If we park in our bay, our car is covered in bird droppings on a daily basis. This is unpleasant, unhygienic and not good for the paintwork. Despite repeated requests to the managing agents to prune the tree, this is taking too long to resolve. Bin collections are erratic and often the communal bins are over flowing. For the number of residents, there are not enough recycling bins.

How has the building management responded to any problems or issues you have raised:

As above. The management company have been really poor. Slow, unresponsive, poor communication and failure to deal with issues raised.

Please share one thing (or more) which you wish you had known before you moved in:

Better advice on using the hot water heating system. The advice from the estate agents and Barnwood was to leave the heater on constant. Our first electricity bill was enormous! We now use a time switch and our bill has reduced substantially. Had we known that our parking bay was unusable (see above) we would have insisted on a remedy before we moved in.

Please tell us about the good and bad aspects of living in your local area:

Location and services are very good, proximate to high street and retail and hospitality. And good access to transport options. Property management in transition to full occupancy has been a mixed experience with some issues around bin storage, infrastructure and cleaning.

How has the building management responded to any problems or issues you have raised:

Promptly with regard to snagging period issues. FM has been slow to respond to some issues.

Please share one thing (or more) which you wish you had known before you moved in:

How to use all of the services within apartment ( heating, water, appliances) Schedule and management of third party FM

Please tell us about the good and bad aspects of living in your local area:

Rivershill is in a great spot close to the shops, amenities, Waitrose and parks, culture of Montpellier and the theatres. Bus services are good, the train station is a little walk away. The street is quiet in the evening and particularly around the back of the development.

How has the building management responded to any problems or issues you have raised:

Really well, quick and easily, when I had a query about bin stores, well done.

Please share one thing (or more) which you wish you had known before you moved in:

Hadnt appreciated people would smoke on balconies quite so much...its not great for people above them. Love the look of the main reception/ hall, its a lovely feeling coming 'home' to the hallway, it still smells new!

Please tell us about the good and bad aspects of living in your local area:

The location is central to Cheltenham, so there's plenty to do in town nearby. The road outside is busy and there is a small amount of parking available, and a carpark at the end of the road, as well as two bus stops. There is a lot of aviation traffic so it can be quite loud.

How has the building management responded to any problems or issues you have raised:

We have not personally had to contact management for anything.

Please share one thing (or more) which you wish you had known before you moved in:

For some reason we can't get terrestrial television in any room other than the living room. The constant overhead planes can be quite loud too.