Positives:
Ecclesall Road is just a few minutes walk away so good amount of cafes, restaurants, ALDI and Waitrose etc within walking distance. There’s a GP ten minutes walk away too.
Good bus access – also few minutes walk away – and will get you into city centre and some areas of the peaks.
Negatives:
Non-reserved parking appears to be difficult, but we don’t have a car so this is only based on our guests reports rather than a daily issue we deal with. There is also onsite parking.
Quite a lot of noise from streets, but that’s expected considering the area. Only notice it when need windows open during the night.
Please review your development:
Positives:
On-site staff are all brilliant and professional, so 5/5 for them. They definitely do everything that they can to support residents.
Whilst the hot apartments are a huge negative in summer (see below), it is lovely in winter and means you don’t need to put your heating on.
Facilities are fantastic – coworking space, rooftop lounge, a pet terrace and 24/7 gym are very luxurious. Social events are frequently run and they also provide free food & drinks, which is lovely.
Negatives:
Seems there’s quite frequently staffing issues but that hasn’t personally impacted me (although bear in mind some days you may need to make accommodations to collect parcels earlier that the stated closing time for reception etc).
Building design looks attractive and is generally functional, but there are some glaring issues including
incredibly hot apartments (I would say could become unsafely hot for vulnerable people and pets if/when temps go above 30 degrees celcius) and building regulations prevent windows from opening all of they way. I have a disability and would not recommend these apartments to others just based on this point.
There seem to be some building-wide issues that management either do not want to fix or are fixing incredibly slowly. These include faulty extractors fans that create overwhelmingly loud noises, and boilers that seem to work inconsistently and require us using the boost button to work (ours was fine until one day it just began only semi-working. Onsite staff were great and tried to help and got us electricians out twice, but the issue is still not fully resolved).
Please share one thing (or more) which you wish you had known before you moved in:
Our electricity bills are quite high for a one bedroom flat with 2 people and normal electricity usage, so I wonder if this is due to the boiler setup? Or the dehumidifier?
How has the building management responded to any problems or issues you have raised:
Issues are usually quickly dealt with from a customer service perspective, but I don’t think that the solutions are always satisfactory. One issue was the dehumidifier/extractor – somebody was sent to look at this, but those workmen told us that it was an issue of replacement and that they could do nothing to help. The fan is incredibly loud and has become an issue for me from a disability standpoint. When we asked, we were informed that the building management was in the process of fixing this, but we’re unsure how long this process will take. Many people in the building have the same issue, so it is not an isolated issue.
