Brook Place, S11

Please tell us about the good and bad aspects of living in your local area:

Positives: Ecclesall Road is just a few minutes walk away so good amount of cafes, restaurants, ALDI and Waitrose etc within walking distance. There's a GP ten minutes walk away too. Good bus access - also few minutes walk away - and will get you into city centre and some areas of the peaks. Negatives: Non-reserved parking appears to be difficult, but we don't have a car so this is only based on our guests reports rather than a daily issue we deal with. There is also onsite parking. Quite a lot of noise from streets, but that's expected considering the area. Only notice it when need windows open during the night.

How has the building management responded to any problems or issues you have raised:

Issues are usually quickly dealt with from a customer service perspective, but I don't think that the solutions are always satisfactory. One issue was the dehumidifier/extractor - somebody was sent to look at this, but those workmen told us that it was an issue of replacement and that they could do nothing to help. The fan is incredibly loud and has become an issue for me from a disability standpoint. When we asked, we were informed that the building management was in the process of fixing this, but we're unsure how long this process will take. Many people in the building have the same issue, so it is not an isolated issue.

Please share one thing (or more) which you wish you had known before you moved in:

Our electricity bills are quite high for a one bedroom flat with 2 people and normal electricity usage, so I wonder if this is due to the boiler setup? Or the dehumidifier?

Please tell us about the good and bad aspects of living in your local area:

Fantastic for the university, or young professionals looking for a place to rent just outside the city

How has the building management responded to any problems or issues you have raised:

Reception again were incredible, it's the team above that were frustrating

Please share one thing (or more) which you wish you had known before you moved in:

There is planned development next door, this is going to become noisy, and increase traffic in the area long term

Please tell us about the good and bad aspects of living in your local area:

The property is only a short walk from Ecclesall Road, with loads of shops, cafes and restaurants. You get a range of grocery stores in all budget ranges, with Aldi and Waitrose on one end, and M&S and Tescos on the other. The building sits next to Porter Brook and the Cemetery, which is lovely for a walk in the afternoon, as well as the Botanical Gardens only 7 minutes up the road. Transportation wise, its okay. Ecclesall Road is notorious for its unreliable traffic and busyness however the property sits at the very start towards the city so it's not affected much. Summerfield street however is a nightmare, especially during rush hour as you get cars coming from all sides, and the crossroad doesn't help at all. There have been quite a few times where we would hear screaming and police cars down the street, and we often got people pointing at our window with a laser beam. Parking is also a nightmare during rush hour and the covered private parking pricing is extortionate London prices which makes no sense. The bin rooms are quite big so there's always space and the bin collections seem to have been very organized. Traffic noise wise, the double windows help a lot and we rarely had issues with noise coming from outside.

How has the building management responded to any problems or issues you have raised:

Whenever we had issues with any appliances they responded promptly.

Please share one thing (or more) which you wish you had known before you moved in:

The fact that its electricity only as well as a new built doesn't make it cheaper for energy bills and such

Please tell us about the good and bad aspects of living in your local area:

Living on the 6th floor means our local area appears rather quite during the evenings. There are good transport links and lots of shops, bars and things to do within the area.

How has the building management responded to any problems or issues you have raised:

All people involved in the running of Brook Place are very responsive and fast acting.

Please share one thing (or more) which you wish you had known before you moved in:

The heat on the 6th floor is horrendous in Summer and you cannot open the window wide enough (for obvious safety reasons) for there to be a breeze.

Please tell us about the good and bad aspects of living in your local area:

Close to Universities, Supermarkets and City Centre. Also in walking distance to many Sheffield green areas such as Endcliffe Park.

How has the building management responded to any problems or issues you have raised:

Repairs often slow, and often ignored even in cases of emergency

Please share one thing (or more) which you wish you had known before you moved in:

Building is quiet despite its location, bills can be on the steeper side