Uncle Elephant & Castle, SE11

Please tell us about the good and bad aspects of living in your local area:

Lots of shops though no affordable options nearby, stations near and lots of bus routes. Anti social behaviour is a daily disturbance for us - Noisy neighbours partying and public screaming in the playground at night, people are mugged frequently on the cycle path

How has the building management responded to any problems or issues you have raised:

They may fix issues after a few times reporting things but they don't give sufficient info so if you need to inform a repair worker of your availability you can't reach them

Please share one thing (or more) which you wish you had known before you moved in:

How noisy it would be - I can't sleep some days

Please tell us about the good and bad aspects of living in your local area:

Very good amenities with shops and gym and buses and clean with train station nearby I am very happy

How has the building management responded to any problems or issues you have raised:

No the carpet is stinky on my floor and this is very bad I have asked management to clean

Please share one thing (or more) which you wish you had known before you moved in:

The view is very is very nice and relaxing I would recommend but not the carpet

Please tell us about the good and bad aspects of living in your local area:

Much improved on 9 years ago, although lots of gangs and police activity. Air quality awful. Well-located for public transport with tubes and buses. Nice view.

How has the building management responded to any problems or issues you have raised:

They refused to reimbursement for costs incurred with regard to heating the outside world for months while the wind literally blew through the apartment - winds are strong that high. Refused to reimburse the day they ask you to move out early before the end of the month - another £100 lost.

Please share one thing (or more) which you wish you had known before you moved in:

The company's disregard of maintenance & tenants and how much additional money this would cost beyond the high rents. Also the exceptionally poor cleaning of flats prior to moving in, and poor maintenance and addressing existing issues from previous tenants which we inherited.

Please tell us about the good and bad aspects of living in your local area:

The prices are rising and the local amenities do not justify the rental costs. There are places to eat and drink in the vicinity, but there are limited shops and services. You can hear the sirens and traffic even on the 19th floor. The parking restrictions make it hard for visitors to come and stay as there is literally no where to park. Insufficient recycling options in this area.

How has the building management responded to any problems or issues you have raised:

The lifts get fixed then they break again. The response to the rent rises (Y1: 26% and Y2: 7.6%) is that you can move out if you don't like it. Intercom didn't get fixed. Sky + would come and go. Never got fixed. The building creaks and that ain't gonna change.

Please share one thing (or more) which you wish you had known before you moved in:

The rent would always go up and never come down. The Concierge team, and the estates are lovely!

Please tell us about the good and bad aspects of living in your local area:

My husband, our chihuahua and I lived for almost two years at Uncle E&C and we absolutely loved it! We had a 2-bedroom, 2-bathroom flat on the 18 floor with a view on north east London. Around the corner we still can see The London Eye and Westminster. Right in front of us we have a beautiful view on St Paul’s Cathedral and great London city views. You can walk easily in 15 minutes to the London Eye, which is really great! We could watch the sunrise and the reflection of the sunset from the balcony every day. We had family and friends coming over and they were all excited about the apartment, amenities and the astonishing views.

How has the building management responded to any problems or issues you have raised:

The team is really great. So friendly! Very fast, personal and responsive.

Please share one thing (or more) which you wish you had known before you moved in:

It’s a great place to live! Location is super! In 15 minutes you can walk to Westminster and the London Eye. Green area with shops, playground, restaurants and public transport nearby. The views are amazing. The apartment is really beautiful! The building and amenities are clean and properly working. Superb experience.