Regal London
Shoreditch Exchange, E2
Ranked 33rd out of 78 in Borough of Tower Hamlets
By Regal London
4.21
A Regal London development, Shoreditch Exchange is a development comprising of 184 new homes alongside a wide range of facilities including a gym, a cinema and a roof terrace. Located in Hackney, the development is only a 3-minute walk away from Hoxton station with links to services via the Overground.
Regal London
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Latest Reviews
4.21
27 total reviews
Viewing 1-5 out of 27
Scheiffer (Tenant)
Shoreditch Exchange, E2
Oct 2021
Needs serious work
Scheiffer (Tenant)
Shoreditch Exchange, E2
Oct 2021
- Building looks great to look at - Cinema could be open until midnight - It does feel a little like a hotel here - Building management are 10/10 - LOVE THEM ALL - Property Management I unfortunately do not rate. Increased rent, but constant problems.
Caitlin (Tenant)
Shoreditch Exchange, E2
Mar 2021
Stylish, secure development
Caitlin (Tenant)
Shoreditch Exchange, E2
Mar 2021
It's well looked after development with friendly and helpful people, superb access to restaurants, shops and bars, as well as high-quality, homely apartments. I love that living here means I have a warm, secure and stylish place to call home. I can't wait to see how the area develops further.
Manager response
Thank you so much for taking the time to respond to this survey as your feedback helps us focus where we need to improve. I hope that once lockdown is over, you'll be able to really get the most out of living at Shoreditch Exchange including being able to use all the great facilities again.
Posted by
Victoria Sherston, Customer Liaison Director
Mar 2021
Simon G. (Tenant)
Verified Resident
Shoreditch Exchange, E2
Mar 2021
Very disappointing for the rent level
Simon G. (Tenant)
Verified Resident
Shoreditch Exchange, E2
Mar 2021
This place is just made to look pretty but the finishes are of very poor quality. Since before moving in, there were scratches and marks on the walls and the windows. There are weekly issues with warm water which just randomly stops working. Windows cannot be opened to be cleaned by tenants, so we sit and wait with dirt on them for six months until the next professional cleaning is done. Bedrooms are incredibly small - in the main bed my feet reach beyond the edge, while in the second bedroom they couldn't fit 2 nightstands on each side because the room was so small. Due to the pandemic, all facilities like gym and cinema needed to be closed so cannot report anything on that. On a positive note, the Concierge team is always lovely and helping us as best they can. Amazing people, kind and always joyful.
Manager response
Thank you for your responses to this survey and I am sorry to hear that your home had marks on the walls and windows when you moved in. The Regal London customer care team work closely with agents to ensure that any snagging issues are addressed if they are made aware of any issues. I also apologise for the interruption to the hot water supply at Shoreditch Exchange. On all three occasions the water was restored within 2 hours, but I understand that this is none-the-less frustrating. Unfortunately, with all mechanical and electrical systems, faults do occur and our aim is to respond as quickly as possible. I know that the concierge team work extremely hard to help everyone and they will really appreciate your positive feedback. I would also like to reassure you that the Building Management team are pressing Hackney Council to increase the number of bin collections and hopefully once their services are fully restored, the bin situation will improve dramatically.
Posted by
Victoria Sherston, Customer Liaison Director
Mar 2021
Jake O (Tenant)
Verified Resident
Shoreditch Exchange, E2
Mar 2021
Great place to live
Jake O (Tenant)
Verified Resident
Shoreditch Exchange, E2
Mar 2021
The management of the building are very friendly and responsive, and helpful. They are proactive in anticipating problems and great at communicating. There is a nice gym in the building and the roof terrace is great.
Manager response
Thank you for your great feedback which the team will be delighted to receive. I am sorry about the construction noise at the moment and hope that the noisy works are over fairly soon. I hope that you are able to really enjoy your time at Shoreditch Exchange, especially when all the great facilities are open again.
Posted by
Victoria Sherston, Customer Liaison Director
Mar 2021
F H (Tenant)
Shoreditch Exchange, E2
Mar 2021
100% recommend but not perfect
F H (Tenant)
Shoreditch Exchange, E2
Mar 2021
My overall score for the development was excellent, because the place is modern, well kept, with lots available in the area. I love everything inside of the apartment, and it’s really starting to feel like home. Outside of the apartment does feel like a hotel, and there’s no freedom to change that and give personal touches as it’s deemed a fire hazard (for example, doormats). I do feel the cost is rather high, and it is unfortunate that the facilities (gym, cinema and lobby usage) are closed with no plans on being remediated for it. Other facilities (ie rooftop garden) can be a bit more difficult to access depending on apartment location in the building. There have also been several issues with water (temperature issues or no water running across the whole complex). These have been addressed efficiently, with good communication from the team, but also not issues reflective of the price. Perhaps communicating if it was a building error or a wider issue out of their control would address this feeling. Overall, I would definitely recommend living here, but to keep in mind the price does not make it perfect.
Manager response
Thank you for your feedback which is really useful. I am sorry about the recent issues with the hot water. Unfortunately mechanical and electrical issues do happen and we will always respond as quickly as possible and endeavour to keep you better updated. Unfortunately no BBQ's are allowed due to the potential fire risk for all guests. I also want to reassure you that the Building Management Co is working hard with Hackney Council to increase the number of bin collections and hopefully once their staffing levels are up to normal, following lockdown issues, this will improve.
Posted by
Victoria Sherston, Customer Liaison Director
Mar 2021
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews
Shoreditch Exchange, E2
Ranked 33rd out of 78 in Borough of Tower Hamlets