Simple Life at Prescot Park, L34

Manager response

Dear Jamie, Thank you for sharing your feedback with us and we’re sorry to hear that you’re dissatisfied with your end of tenancy deductions. Due to GDPR, we are unable to go into the details of your move out inspection report, however since leaving another review for us, Team Leader Ashley, has picked your case up as a matter of urgency. We sincerely apologise for the delay in communication with you, unfortunately the end of tenancy team have experienced some absences within the team which has prolonged our responses. However, we thank you for your patience on the matter. Since leaving your review Ashley has assessed your check out inspection and taken the view to waver some of the items originally quoted. A detailed email has been sent to you clarifying which items we feel it is fair to waver and others where the check in and check out reports display the need for some small deductions. We hope that this meets with your satisfaction. We’d like to address your severe accusations against our staff. We have checked through all communication with you and we can confirm no staff member has been manipulative toward you. We have reviewed your check in report and can only see some previous fair wear and tear is logged within the report. We can also see a few further items raised two months in to your tenancy requesting removal of some marketing literature (removal of litter dotted around the communal areas of the development, which was advised that this would be referred and picked up by the site maintenance team) and blinds from a previous tenant, which was actioned promptly. If you are still unhappy with any proposed deductions, we recommend that you raise this as a dispute with the Tenancy Deposit Scheme (TDS) who act as an independent adjudicator on behalf of you as the resident and Simple Life as the landlord. This is to ensure that a impartial third party makes a final and fair verdict for both parties based on the information and evidence supplied.

Manager response

Hi Ed, Thank you for you such lovely feedback. We're really pleased that you would recommend Simple Life. We will be sure to share your feedback with Annabel.

Manager response

Hi Sean, Following other reviews and recent telephone conversations we have been able to establish your records. As often expected in the Build to Rent industry, tenancies commence at different times on a fixed 12 month term. This does mean that often rents for the same property will inevitably differ slightly based on the market rate upon the commencement of a tenancy. Other aspects like garden size and outlook are also considered when considering rental prices. We’re sorry to hear that you are dissatisfied with costs charged, however, we have reviewed our reports and we can confirm that the charges put forward for various items were necessary. We’re also pleased to confirm that you have not been charged for the grass cutting. I understand the team have had a number of calls with you regarding this matter and at this stage you have been advised to contest the charges with the TDS, who as an independent adjudicator, will assess and confirm a final outcome.

Manager response

Hi Matt, Thank you for sharing your feedback with us. We're sad to see that you have experienced some issues since renting with us. Just a few months before receiving this review we did put in place a new management team so we really hope that since then you have seen some great improvements. If you have any issues relating to your property which are outstanding, then we encourage you to report them to your dedicated Asset Manager or on FixFlo for the team to pick up and to get sorted for you ASAP. We're also sorry to hear your comments about the park, this isn't under Simple Life's management but we will make contact with the relevant parties to try and influence the management of this, in light of your review.