Cygnet House, CR0

Please tell us about the good and bad aspects of living in your local area:

Poorly managed with lack of communication. Homes that do not meet the standard of living, these used to be offices! Totally infested with ants and silver fishes

How has the building management responded to any problems or issues you have raised:

No, they lack communication and do take a while to fix issues

Please share one thing (or more) which you wish you had known before you moved in:

Lack of customer service, poor standard of rooms, floor boards with large gaps

Please tell us about the good and bad aspects of living in your local area:

We have a range of retail outlets like Tesco, co-op and sainsburys, Whig gift shopping centre and centrale all in 10 min walking distance. East Croydon station is just 8mins from here and so is west Croydon station and local market near to it.

How has the building management responded to any problems or issues you have raised:

We have to follow up on most of the occasions but otherwise it’s all OK. So in short I will say the management can improve.

Please share one thing (or more) which you wish you had known before you moved in:

Location is really good with all the required amenities at a walking stations , so we can manage without a car

Please tell us about the good and bad aspects of living in your local area:

We get all the shops we need and all within about a 10minute walk. Transport is amazing. Bin collection has its ups and downs, recently has been great. Have read a lot of news about violence attack on streets close by, I have personally been sexually harassed a few times around the area. Not much traffic noise only the occasional police and ambulance siren going off.

How has the building management responded to any problems or issues you have raised:

They say they'll get it sorted on a certain day but never turn up then it will take weeks to months to get it solved. Sometimes text messages will get ignored.

Please share one thing (or more) which you wish you had known before you moved in:

Bad security, had parcels ripped open and stolen before. Had a homeless person sleeping outside flat before. They don't have proper gates. Walls are very thin. Problems in flat might take months to get solved.

Please tell us about the good and bad aspects of living in your local area:

This building is very well located in the centre of Croydon, East Croydon station is only a 5-minute walk away, and there are plenty of restaurants and shops on the high street which is also nearby. Sydenham road itself is however relatively quiet, as it's mainly residential with a few offices. The streets could be cleaner though.

How has the building management responded to any problems or issues you have raised:

Maintenance takes time to fix issues unfortunately, and it is often necessary to chase via phone calls, although it got a little bit better recently. Some people are more helpful than others.

Please share one thing (or more) which you wish you had known before you moved in:

The flat itself is good quality, the only issue is with the heat interface unit which may require regular maintenance for the hot water to work reliably.

Please tell us about the good and bad aspects of living in your local area:

The location of the development is under 10 minutes walk from both East Croydon Station, West Croydon Station and the town centre. Very good range of shops and bars including box park which is just a few minutes away. Train, bus and tram transport links are all exemplary and you can be at London Bridge in 15 minutes. Some on street short stay parking available, a private 24 hour car park is available minutes away. Minimal traffic noise.

How has the building management responded to any problems or issues you have raised:

We have raised several issues and find that they assure us they will be dealt with imminently, but then nothing is done.

Please share one thing (or more) which you wish you had known before you moved in:

Although flats are listed on rightmove as furnished, there is an additional charge of £50 a month for furnishing.