County Hall Apartments, SE1

Please tell us about the good and bad aspects of living in your local area:

Next to London eye. Situated on Southbank with lots of food options. Waterloo station less than 2min walk. Can access other side of river in under 10min via Westminster bridge, Golden Junilee bridges and Waterloo bridge. Good GP nearby. Good Vet (Godard) less than 10 min via bus.

How has the building management responded to any problems or issues you have raised:

Yes. Issues with pool addressed. Fob issues remedied.

Please share one thing (or more) which you wish you had known before you moved in:

Plaster walls. You may not be able to mount your TV in a position you would like depending on weight as the walls are plaster I’m some places. Have used TV stand instead which takes up space. First world problems ay.

Please tell us about the good and bad aspects of living in your local area:

It’s in the heart of London, the most attractive area, with the amazing view of London Eye, Westminster and Big Ben.

How has the building management responded to any problems or issues you have raised:

Yes, the management recently changed and it’s going so much better, many changes on the way.

Please share one thing (or more) which you wish you had known before you moved in:

The service charge is very expensive. It’s a listed building so consider there are strict rules and it’s in the heart of London so you could be impacted by events, marathons, new year’s fireworks, etc.

Please tell us about the good and bad aspects of living in your local area:

You are in the heart if London, right next to the London Eye! Waterloo side entrance minutes away, literally across the road, with an abundance of lines. Bus stops also minutes away. Hospital minutes away. Two bars at bottom of building. Plenty of shops around, with an M&S across the road, less than a minute away. Cheaper options such as Ice Land also not far if you go through graffiti tunnel (the art in there is amazing).

How has the building management responded to any problems or issues you have raised:

Jacuzzi and certain gym equipment yet to be reinstated. Communication on when is lacking.

Please share one thing (or more) which you wish you had known before you moved in:

Fee for leisure facility induction. Mobile can be attached to intercom not just landline. Must inform porters in advance regarding installation of broadband/landline.

Please tell us about the good and bad aspects of living in your local area:

Great location, access to everything you would ever need. Both Waterloo and Westminster underground within walking distance. Lots of bars restaurants and shops. London eye, big Ben, St james park. Very nice walks along the river. Feels safe (considering it's a big city) compared to some parts of London.

Please share one thing (or more) which you wish you had known before you moved in:

The competence of the estate management. The fact that you have to pay for an induction to use the gym even though its supposed to be free. How loud police sirens can sometimes be at night time. The fact that things you are paying for and probably chose the apartment for (I.e. The leisure centre) are opened or closed at the whim of the estate management and they don't seem to care to give you notice or an explanation. (I'm not talking about covid here) The fact that you have to pay a deposit for your key fob (even though this should really be sorted by the landlord) and you won't get your deposit back if you loose your little slip of paper that came with the key years after you first moved in.

Please share one thing (or more) which you would change about your development:

I would change the Estate management. They have a big impact on our enjoyment of the property.

Please tell us about the good and bad aspects of living in your local area:

The community and management are very supportive and efficient. For instance, the management had weekly deep cleans on every corner during the lockown and even organized a community voluntary team to assist residents who are in self-isolation. In terms of location, the transport links, city views, and convenience is unparalleled. It is just a few steps away from M&S, office buildings and even the tube station!

Please share one thing (or more) which you wish you had known before you moved in:

We need to register with the management to use the facilities. They will conduct an induction tour before you could start using the facilities.

Please share one thing (or more) which you would change about your development:

The walls could be quite thin. I could almost always hear my flatmate. However, I personally don't think it is a huge problem because the neighbours are very quiet people.