Rental Only

Bale & Anchor, SE13

2nd

Ranked 2nd out of 15 in Borough of Lewisham

4.24

Bale & Anchor is a BTR development situated in Lewisham, with studio, 1, 2 or 3 bedroom apartments available to rent. Bale & Anchor is ideally placed to put you right in the thick of central London within minutes. Additionally, the National Rail and the DLR are on your doorstep for commuting. Residents can enjoy lounge areas, roof terraces and private dining spaces. By Spring 2024, even more amenities will be available, including access to Ampersand on the 34th and 35th floor in Bale House with panoramic views over London and beyond. Residents also benefit from choosing between a quality furniture package or an unfurnished apartment.

Facilities

24hr onsite management
Cinema room
Communal gardens
Concierge
Coworking spaces
Gym
Library
Lounge
Onsite maintenance
Pet friendly
Play area
Private dining
Resident events
Roof terrace
Wifi included

24hr onsite management

Cinema room

Communal gardens

Concierge

Coworking spaces

Gym

Library

Lounge

Onsite maintenance

Pet friendly

Play area

Private dining

Resident events

Roof terrace

Wifi included

Facilities

24hr onsite management
Cinema room
Communal gardens
Concierge
Coworking spaces
Gym
Library
Lounge
Onsite maintenance
Pet friendly
Play area
Private dining
Resident events
Roof terrace
Wifi included

24hr onsite management

Cinema room

Communal gardens

Concierge

Coworking spaces

Gym

Library

Lounge

Onsite maintenance

Pet friendly

Play area

Private dining

Resident events

Roof terrace

Wifi included

Latest Reviews

4.24

Write a review

21 total reviews

Stats

Overall

4.19

Facilities

4.14

Design

4.29

Location

4.57

Value

4.19

Management

4.29

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Viewing 1-5 out of 21

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Nels H. (Tenant)

Verified Resident

Dec 2023

The development is great, state of the art facilities, along with spacious flat and open work spaces

Nels H. (Tenant)

Verified Resident

Dec 2023

The development is great, state of the art facilities, along with spacious flat and open work spaces. The staff at Bale and Anchor are incredibly friendly and helpful. We really enjoy living here and it has made our lifestyle so much better living in a spacious new flat.

Please tell us about the good and bad aspects of living in your local area:

Local shops nearby are great with Tesco and Asda within 5 minutes walking distance. The station is also a stones throw away also.

How has the building management responded to any problems or issues you have raised:

Most of our issues yes - however we are still awaiting our bedroom to be repainted

Please share one thing (or more) which you wish you had known before you moved in:

How Homebox works and how they charge people for electricity. They currently charge us the average price for a 3 bed flat when we only leave in a 1 bed

Facilities

Design

Location

Value

Management

Manager response

Hi Nels, Thank you so much for taking the time to leave us a review. It is great to read how helpful the staff have been! We're currently working on a communication piece for all residents regarding homebox, we're also looking at drop in sessions with reps from Homebox on-site as well. I have just caught up with Callum who is going to escalate the painting of your bedroom with the developer asap. If you need anything else, please do not hesitate to contact us. Kind regards, Luke

Posted by

Luke Ellis, General Manager

Mar 2024

・・

Georgii (Tenant)

Verified Resident

Jul 2024

Pleasant and comfortable, with a number of random issues preventing it from being amazing

Georgii (Tenant)

Verified Resident

Jul 2024

Overall, the development is amazingly comfortable and pleasant to look at. Pluses: + The design is good, I like how calm and sharp it is. You're also able to modify it based on your needs after approval from the property management. + The kitchen is quite big, there is a good number of shelves for everyone who loves sorting stuff. Having a dishwasher is also a big plus (although it took me much time to find the valve controlling the water flow to make it work, it wasn't that obvious). + There are good "smart" heaters with scheduling, which is convenient in winter (although it takes time to understand how to set it up, and, as I heard, it was an issue for the contractors as well). + Overall quality of the apartments and what they install is really good. + It's a bit annoying to get downstairs every time you have a delivery because of the second protection door on the ground floor, but it helps feel safe in the building, so I'd say that it's a plus. + The team is wonderful! Sometimes your inquiries can be missed (it happens with everyone, come on), but in most cases, they are proactive in notifying you about anything or offering their help. + When I moved in winter, I was told that the gym was going to be ready in spring, and so it was. The gym is not big and I feel like it pays too much attention to your arms, offering multiple alternatives for the same muscle groups, while ignoring some of the common machines for legs and core. However, it has a good airflow, and I enjoy working out there! Also great to have it open (since late June) 24/7! + It's great to have a postroom (even if it's not in your building). You can continue being away, working in the office, while concierges take care of your deliveries, leaving the packages in a safe place. Saved me many times! + They clean your windows (not the big ones on your balcony, it would be too much to ask... unless?)! + It's pet-friendly, so you always meet different fluffy cuties even if you don't have a pet. + The base internet tariff is free and stable! + Balconies are big and minimalistic in their design. Hope they're safe! + There are bike storages and a number of preparing amenities like small cinema rooms or a dedicated place for growing plants, which is sweet. + I live quite high and don't face the rails. I hear the trains outside as I always have my windows open to some extent, but it's not anyhow disturbing to me, while I thought that it could be worse. Not sure what's the situation for the flats facing the rails. Minuses: - It looks like the communication with contractors (who fix your apartment's issues) is not stable. There were consecutive cases when the contractors just didn't appear, and the management couldn't reach out to them (in the end forgetting about my maintenance request completely...). - It is EXTREMELY hot when the sun is bright and on your side. If you don't use curtains early, it can be surprisingly hot even at 8 am in May, while the outside temperature is around 22. I've experienced 30 degrees with straight sun beams attacking my flat once, and even the contractors who came to visit me quite early in the morning were surprised. It is a common issue with London's buildings, but still surprising that it's a thing for the new ones. Global warming isn't something new and sudden. - There are some small white spots and other stains left after the builders, showing their rush, especially in the bathroom. - Hard water is a nightmare. My pipes, taps, and bathroom accessories just want to be happy. - The bills were indeed too high for the first months. They calibrate and lower the price later, but it really feels like NO single person is using THAT much energy monthly, and Homebox could use their math and stats better. - Chairs in the kitchen are not of the best quality and I don't know what to do with them. I see that the management is active and is trying to connect with people, solving all the issues, and all the already existing pluses are valuable, so I feel comfortable and safe living here.

Please tell us about the good and bad aspects of living in your local area:

The best thing about the location is that you can choose between DLR (even two stations, quite close to the house) and southeastern trains, and there are enough nightly bus routes from the city center. Lewisham is a decent borough with a sufficient amount of shops, not that dirty streets, a wonderful Greenwich park nearby, a lot of trees around, and a lack of rental bikes.

How has the building management responded to any problems or issues you have raised:

The responses are generally quick, you feel welcome reaching the team out, and (in most cases!) they don't forget about you. It's not super comfortable that when someone (contractors or the management) needs to come to your flat, you have to be inside for the whole day as you don't have more specific timings of their visit, but it's understandable.

Please share one thing (or more) which you wish you had known before you moved in:

I got what I expected, and it's all you can wish for. Small things: How to connect the heaters to your smartphone (the instructions were confusing, hope it's fixed after a number of maintenance requests). Some of the water pipes are turned off by default, and water won't come to your dishwasher.

Facilities

Design

Location

Value

Management

Manager response

Dear resident, Thank you for taking the time to write the review and all your kind words. The whole team at Bale & Anchor are very much grateful to you for the positive experience you attest to have received at Bale and Anchor. Please be assured that the addressed points of concern have been duly noted and the whole team at Bale & Anchor will keep working diligently to achieve any required improvements to consistently deliver high standard services and differentiated residential experiences to our residential communities. We also took note of your concern regards current service delivery perception on related inconveniences caused by occasional required access for contractors, and we would kindly clarify that this is currently due to the fact that Bale & Anchor is fantastic new build still within the main builder's defect and warranties period and hence why access for contractors on occasion is still required. Despite that, we can confirm that such period will conclude soon and such occasional inconveniences will stop. It is our pleasure to have you in our Bale & Anchor community! Thank you.

Posted by

E. Meias, Community & Operations Manager

Aug 2024

・・

Rose (Tenant)

Verified Resident

Jul 2024

It was quite a seamless and beautiful moving in experience.

Rose (Tenant)

Verified Resident

Jul 2024

The property is well designed with inclusion of recreational amenities that are well equipped.This is an added advantage as you have different activities that also improve your mental wellbeing.The building is quite beautiful, accessible,well maintained and the staff are quite professional and friendly.

Please tell us about the good and bad aspects of living in your local area:

Moving in and living here is quite amazing with easy access to train, bus stations and different supermarkets which are a walking distance

How has the building management responded to any problems or issues you have raised:

Yes they have quite professionally. I highly commend Emma for her assistance from the moment of enquiry upto move in and Daniel at the concierge for his assistance during move in day and orientation into the building

Please share one thing (or more) which you wish you had known before you moved in:

The latest changes to the car entry route where I found some newly installed barriers but got additional assistance to enable entry.

Facilities

Design

Location

Value

Management

Manager response

Dear Rose, Thank you for taking the time to write the review and all your kind words. The whole team at Bale & Anchor are absolutely delighted and very much grateful to you for the positive experience you attest to have received at Bale and Anchor. Including Emma and Daniel who were especially delighted by your most kind note directed to them. Your review truly reflects the service standards and high-level experiences we all at Bale & Anchor work and strive to deliver everyday to ensure our community receive the greatest residential experiences in the market, and that those are delivered in professionally and differentiated manner. It is our great pleasure to have you at Bale & Anchor and as member of our treasured residential community! Thank you!

Posted by

Eduardo J. Meias, Community & Operations Manager

Jul 2024

・・

Sheree J (Tenant)

Verified Resident

Jun 2024

Poor operations and management!

Sheree J (Tenant)

Verified Resident

Jun 2024

- For some reason tenants have to submit meter readings to concierge via WhatsApp. Homebox (the 3rd party bills provider) also asks for meter readings. Why on earth must the tenant do this twice? I have never experienced this when renting - The second communal door does not work, meaning if you have guests or a delivery you need to go downstairs to let them in. Far from ideal - Good luck receiving responses from concierge and management if you have a problem. They are so slow with emails and concierge only respond to WhatsApp when they are requesting or chasing meter readings! - The bills are extremely overpriced as managed through a third party, you can't go direct to the supplier. This is extremely annoying and unfair on tenants during a cost of living crisis. On top of this, the heaters in the flats are poor during winter so it definitely isn't worth the money -Water pressure in the kitchen sink is ridiculously high - not sure if this is a common issue or not - When moving out they tried to tell me that the deposit release would take around 3 weeks. Legally this isn't allowed, so I am not sure why they were advising this in the first place -Overall for the money, you are better off getting a flat in a more established development for peace of mind (and a lower price). Personally i won't be going near an urbanbubble property again. I just wish I had read reviews on google first!

Please tell us about the good and bad aspects of living in your local area:

The area directly surrounding the flats is OK as it's nice and modern, however when you walk to the dlr the streets are dirty. Lewisham centre is OK and convenient having shops such as Boots and M&S nearby.

How has the building management responded to any problems or issues you have raised:

Concierge never respond. They just view your WhatsApp and ignore it. The only time they respond is when they are chasing for meter readings. Good luck sending emails to them too, they don't respond until you chase 2-3 times.

Please share one thing (or more) which you wish you had known before you moved in:

The sky-high electricity bills through an external company (Homebox). Also the fact that the second communal door does not work so you have to go and collect visitors from downstairs if you have deliveries/guests!

Facilities

Design

Location

Value

Management

Manager response

Dear former resident, We are sorry that you were discontent with some of the services supplied at B&A. However, please be assured that the addressed points have been duly noted and the whole team at Bale & Anchor will keep working diligently to deliver the high standard of services and differentiated residential experiences that our residential communities expect from us. All our residents are duly informed of all in-house services and operating protocols established at Bale & Anchor. Beyond that, we are always available to clarify on any queries that our existent residents, or indeed putative (pre-tenancy) residents, present to us. In fact, it our great pleasure and duty to do so. Additionally, all our residents receive a fully elaborated and comprehensive Welcome Pack as part of our residents onboarding process where all our operating service delivery processes are stated. We have an elaborate and rather efficient communicating system with all our residents via different available channels and CRM tools and we have no record of related complaints. Despite that, we assure all our residents that we do re-assess team and services efficiency output periodically as a systematic operating practice, and will keep working to consistently improve systems and processes that benefit our residents' service experience at Bale & Anchor. The internal communal Door/area you mentioned has been set as such per original design to ensure that no unauthorised access into the residential and amenities' areas take place. Our residents safety and security are at the top of our priorities and we are sorry that you have interpreted such structural design in different manner. Wishing you all the best! Thank you.

Posted by

Eduardo J. Meias, Community & Operations Manager

Jul 2024

・・

Mike F (Tenant)

Verified Resident

Jun 2024

All good

Mike F (Tenant)

Verified Resident

Jun 2024

Super clean with friendly staff, easy to chat to everyone and get problems solved quickly. Concierge and Joe especially go the extra mile to keep things running smoothly. Simple design with good outdoor space, gym and social space will be great when finished

Please tell us about the good and bad aspects of living in your local area:

Close to the station and easy to walk into town. No free parking but guess that’s a planning permission thing

How has the building management responded to any problems or issues you have raised:

Yes, super quick resolution to anything raised. All done friendly and efficiently.

Please share one thing (or more) which you wish you had known before you moved in:

Train noise can sometimes be overwhelming which means windows and external doors need closing.

Facilities

Design

Location

Value

Management

Manager response

Dear resident, Thank you for taking the time to write the review and all your kind words. The whole team at Bale & Anchor are absolutely delighted and very much grateful to you for the positive experience you attest to have received at Bale and Anchor. This truly reflects the service standards and high-level experiences we all at Bale & Anchor work and strive to deliver everyday to ensure our community receive the greatest residential experiences in the market, and that those are delivered in professionally and differentiated manner. It is our great pleasure to have you at Bale & Anchor! With kind regards,

Posted by

Eduardo J. Meias, Community & Operations Manager

Jul 2024

・・

Page 1 of 5

These reviews are the subjective opinion of a HomeViews member and not of HomeViews

Bale & Anchor, SE13

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2nd

By urbanbubble

Ranked 68th out of 124 in Greater Manchester

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