A guide to living in Borough of Westminster

Manager response

Hi Nate, Thank you for taking the time to share your feedback about our newly restored apartments at Dolphin Square! We are delighted to hear your feedback in relation to our Facilities, Location, and Customer Service. We are particularly pleased to hear of your appreciation towards the 24 hour reception, the design of our apartments and our beautiful gardens. Thank you for taking the time to provide us with your feedback on what you would have liked to have known before moving in. We appreciate that the ongoing scheduling of works may result in occasional restrictions to access points. However, we are confident that the transition to Phase 2 of our Restoration Programme will lead to improvements in these areas, including the future opening of Rodney House and the amenity spaces, which we are confident you will enjoy. Thank you for bringing the issue to our attention. While we are pleased to have acknowledged your concern, we want you to know we are working to resolve it as quickly as possible. I have spoken with our Maintenance team, who will be seeking an update from the appropriate contracting team and will keep you informed of the latest updates on the resolution. Last but not least, thank you for recommending us as your landlord, we are thrilled with this feedback and hope you continue to enjoy making Dolphin Square your home!

Manager response

Thank you for taking the time to share your feedback about our newly restored apartments at Dolphin Square! We are delighted to hear your feedback in relation to our Facilities, Location, and Customer Service. At Dolphin Square, we strive to make all our residents feel at ease, listened to, and to create a comfortable environment that improves their quality of life. We take pride in our location, which is just a short walk from Pimlico Tube Station and other local amenities. We hope you continue to enjoy all that the location has to offer. We appreciate your thoughts on what you would have liked to have known before moving in. We are sorry to hear that you have been experiencing noisy works throughout Saturday mornings. We will do our utmost to minimise this and ensure that our noise restrictions are adhered to. In line with all work carried out in Dolphin Square, there will be no noisy work before 09:00 and after 17:00, with a break between 12:30 and 14:00 Monday to Friday. There will be no noisy works at weekends, so please do contact our Security or Reception team to support if you encounter this. We are sorry to hear that you are having difficulty setting up a direct debit for your utility bills. Please visit our reception and we will be happy to guide you through the process or put you in touch with Community Utilities (the provider) to assist you with setting up your account. In relation to your doorbell connection, if you could kindly contact the Reception team, we can get the relevant details, including your apartment number, to schedule support for this issue and get an appropriate update for you. The Salto app requires your Bluetooth settings to be turned on to ensure your app is regularly updated to allow access to your house and apartment. If you are experiencing problems, please contact our reception team for further assistance and guidance. In addition, we will pass the feedback directly to Salto to ensure they are fully aware of any relevant app updates. We have put a lot of effort into making necessary and enhanced improvements, including the decoration of our communal areas. We understand that with the high number of move-ins we have experienced, the impact on the communal areas has unfortunately affected the overall finish and we are confident that as we complete minor decoration work in our lift lobbies, this will help to improve the quality of the finish and mitigate this issue. We also appreciate your recognition of the prompt responses from our team. Our on-site team is dedicated to providing excellent service to our residents, and we are glad to see that their efforts have been recognised. Lastly, we would like to express our gratitude for recommending us as your landlord. We are thrilled by your feedback and hope that you continue to enjoy making Dolphin Square your home. Thank you once again for your feedback.

Manager response

Hi Diana, Thank you for taking the time to share your feedback about our newly restored apartments at Dolphin Square! We are delighted to hear your feedback in relation to our Facilities, Location, and Customer Service. At Dolphin Square, we strive to make all our residents feel at ease, listened to, and to create a comfortable environment that improves their quality of life. We take pride in our location, which is just a short walk from Pimlico Tube Station and other local amenities. We hope you continue to enjoy all that the location has to offer. We appreciate your thoughts on what you would have liked to have known before moving in. We understand that some facilities are currently unavailable, but please rest assured that we are working diligently to resolve this issue as quickly as possible. We have already been in contact with you regarding the outstanding arrangement of appliances, and we are confident that the installation of a dishwasher will improve your services and facilities at home. We are pleased to hear your positive feedback about our Fitness Club Facilities. We have put in a lot of effort to make necessary and enhanced improvements. We will be sharing more information in the upcoming months about the reopening of our communal spaces in Rodney House, and we are confident that this will greatly enhance your living experience. We also appreciate your recognition of the prompt responses from our team. Our on-site team is dedicated to providing excellent service to our residents, and we are glad to see that their efforts have been recognized. Lastly, we would like to express our gratitude for recommending us as your landlord. We are thrilled by your feedback and hope that you continue to enjoy making Dolphin Square your home. Thank you once again for your feedback.