Westbourne Park Baptist Church, W2

Great building. Terrible managment.

The development has great intentions - discount market rent and fast track to home ownership scheme. We can't complain on that front. Design is excellent - modern although I know others in the building have had lots of maintenance issues with windows which remain unfixed almost a year after moving in. Rooftop is great, if not very basic - it's just a concrete slab. Fortunately the lovely residents have done well to add furniture and make it a nice place to hang out. The main issue is with security in the building which the managment fail to do anything about. It has been getting worse and worse since we moved in. Packages are consistently stolen - people stole mail from letterboxes. I have no faith that the CCTV cameras work since Touchstone refuse to provide footage even after police reports have been filed. Finally just to top it off - FOUR bikes have been stolen from our 'secure' bike storage, undoubtedly aided by our front door which consistently DOES NOT LOCK. Do touchstone or dolphin care? Absolutely not. Thieves are regularly entering our building freely and they dont care at all. Just to add that neighbours are LOVELY and the maintenance team from allenbuild are exceptional. They are the only ones that show any care.