Van Dyk Village, S43

Please tell us about the good and bad aspects of living in your local area:

Bad aspect - why have Jones homes put high fencing up all the way around the new house being built on the corner by the island? It looks like a prison. Call themselves signature!!!

Please share one thing (or more) which you wish you had known before you moved in:

We wish that we had been shown the house BEFORE we ere expected to complete. They did this because they wanted money. It was obvious they couldn’t care less about the fact that the house hadn’t been finished properly -disgusting!

What is the best feature of your home:

The best feature is that we have trees at the end of our garden.

Please tell us about the good and bad aspects of living in your local area:

We are extremely disappointed with the quality of the new house we have just purchase from Jones Homes on their so called Signature development at the Van Dyke Village, over 300 issues found when we walk through the door, we understand new properties have snags however the quality of workmanship is disgraceful, we asked to speak with the Director of Jones Homes to ask the question, who checks the work of the trades working in the house, his response was he checks all properties, right!!!, 349 issues raised, why have they let a customer purchase a new house because it’s not a home, when there are so many snags, it’s clear they don’t care about the customer, all the comms you read about Jones Homes stating they have attention to detail is complete untrue, I believe this company has lost its values when it comes to customer experience, we’ve purchased three properties from the company over the last 20 years and they have lost their way, we think they have got complacent, they need to remember with out customers they have no business, I hope our experience is a one off however I’d hate another family to go through what we have experienced, you move into your dream home only to realise it’s actually a nightmare, I’m sure we have just been unlucky and something has clearly gone wrong however be careful, we’ve probably got months of trades coming into our house to rectify these issues which when your are struggling with mental health issues it’s not what you want. Don’t think the construction team are hear to help, they may have the qualifications to understand house building but please don’t let them speak with customers, they just don’t have the skills to try and reassure you that these issues will be addressed, Jones Homes, please take our experience as reality, don’t lose what’s happening with your customers from basic failures, your a great company which needs to reflect on what’s really happening outside the head office doors, this could have a major impact on your reputation. We understand you have a duty to put the issues right and we believe you will, sometimes it’s best to do things right in the first place than address these once the customer moves in, I’m no expert however this must have a financial impact on your business not to start and detail the damage this can have to your reputation with treating customers like bricks, if you purchased a car for £610,000, it would come off the production line, it would go into a quality check before the customers is handed the keys, you would not expect to have to keep taking the car back to the showroom with 300 defects, come on Jones Homes, really!!!

Please share one thing (or more) which you wish you had known before you moved in:

The build quality, the attention to detail is really poor

What is the best feature of your home:

The location is perfect, it’s a shamed about the quality

Please tell us about the good and bad aspects of living in your local area:

Very good location not far from Clowne village (Tesco and Wilko's etc). M1 junction within minutes of the site.

Please share one thing (or more) which you wish you had known before you moved in:

The poor customer service would have stopped me buying it had I have known how bad it was.

What is the best feature of your home:

Design. Beautiful house, spacious and plenty of luxury extras.

Please tell us about the good and bad aspects of living in your local area:

Next door to Van Dykes which is very convenient. Clowne town centre is a 2 minute drive away. 5 minutes to M1 J30.

Please share one thing (or more) which you wish you had known before you moved in:

Numerous plumbing issues with the house that took 12 months to fully rectify.

What is the best feature of your home:

The back garden backs onto woods and the location is close to the M1.