Sienna House, SM1

Please tell us about the good and bad aspects of living in your local area:

The transportation and life around the apartment are convenient, including supermarkets in China and Britain.

How has the building management responded to any problems or issues you have raised:

The apartment manager will respond to my questions positively and promptly.

Please share one thing (or more) which you wish you had known before you moved in:

Lease duration, rent, deposit refund time, surrounding environment, traffic, and surrounding safety

Please tell us about the good and bad aspects of living in your local area:

In general, among different apartments for lease in Sutton, Sienna house is the best place to live. Its location is wonderful. The Sutton train station and many bus routes are within minutes' walk. The nearby high street provides everything in the daily life.

How has the building management responded to any problems or issues you have raised:

They usually give prompt reply. Last time, the manager replied my email even after office hours.

Please share one thing (or more) which you wish you had known before you moved in:

The panoramic view of the whole central London. It is very fantastic to see the firework at every festival night, especially the Bonfire night.

Please tell us about the good and bad aspects of living in your local area:

Less than 20 car park space for 166 flat. Noisy railway maintenance every night. Close to high street where there are a variety of shops.

How has the building management responded to any problems or issues you have raised:

Responsive when things can be fixed by in-house maintenance team. Otherwise deny responsibility and ignore us when no excuse.

Please share one thing (or more) which you wish you had known before you moved in:

Be aware of any maintenance that might cause you lost. Don't expect they pay back.

Please tell us about the good and bad aspects of living in your local area:

The location of the building is so good close to high street that you can find many restaurants and bar and shops, you have access to bus stops and train station by walk just a few minutes, there no bin collection

How has the building management responded to any problems or issues you have raised:

Very poor! I believe they don’t supervise the building properly and they don’t respond to any problems or issues I have raised till I ask them next time, finally they said we have forwarded everything to Savills (landlord) and we can’t do anything more!

Please share one thing (or more) which you wish you had known before you moved in:

I have rent the flat furnished but the bed size was not suitable for me 140*190cm while I am a tall man and when I asked to change it they couldn’t manage it!

Please tell us about the good and bad aspects of living in your local area:

The location is just 5-minute walk from Sutton station, it's also closed to high street with 5 minute walk. The building is new. The staff is always busy and hard to get a reply when you send an email. The rent is expensive.

How has the building management responded to any problems or issues you have raised:

It takes few days to receive the reply from building management.

Please share one thing (or more) which you wish you had known before you moved in:

I still recommend someone who likes new built and want to move it quickly. But you need to take the staff service and price into consider.