Mast Quay, SE18

Please tell us about the good and bad aspects of living in your local area:

This is a horrible area, it's a good 15 minute walk from Woolwich Arsenal (they flat out lie when they claim it's a five minute walk!), and there are almost no local shops or cafes, so you have to catch a bus or walk 15 mins into Woolwich to do anything. In which case you may as well just live in Woolwich proper. The actual area is very dodgy and dirty and reeks of urine with litter everywhere. Once you get outside the development it feels very unsafe.

How has the building management responded to any problems or issues you have raised:

Still waiting for heating to be fixed months after I moved in. Everything breaks. Just awful, awful, awful.

Please tell us about the good and bad aspects of living in your local area:

public transport is great and getting to city airport Is a breeze. 2 good train lines to London, dlr and elizabeth line so spoilt for choice. although you do hear the planes. Nice walk along the river during the day and not far from North Greenwich and o2. you also have the river boat. can't comment on schools, but they don't look too promising. given that however road transport is atrocious with roads getting blocked and cars honking particularly during rush hour. its near a roundabout that often gets stuck and you can hear people shouting and honking. late at night you hear motorbikes in particular as well as high speed cars and often sirens. the ferry is convenient to cross to the north as a foot passenger. on a vehicle it can add about an hour just to cross the river and is not convenient. Blackwall tunnel is a bit quicker at times bit also hectic. the road infrastructure is not at all adequate. there are a few nice restaurants and possibly a few more in the pipeline. mast Quay bin collection is terrible, the bin area reeks and trash is often all over the floor, and you can spot rats now and then. this is because bins are not collected often enough with trash piled high and on the ground. you will often get youth loitering, criminals roaming and in many instances they are armed. one with a machete and a few times with knives. police do come when they are called, but it happens to often for them to do anything and there are too many routes for the criminals to escape. in saying that i haven't personally been threatened but stories from neighbours that happened to them are insightful. we will be moving out asap

How has the building management responded to any problems or issues you have raised:

The building management's theme is "sorry we can't do anything". they occasionally put up letters about the smell of weed but the smell and the smoking still happen. they put up messages about the trash and throwing things from the balconies but you will see trash often. Comer Group are incompetent and portray its a nice place to live, yet its anything but. they are more focused on the new development and selling that than maintaining the current one. mind you despite little service you will pay the service fee.

Please share one thing (or more) which you wish you had known before you moved in:

The building suffers from a sewage issue and the flat often smells like sewage. I wish I knew that you couldn't replace the windows without their permission and doing so means the whole building have to agree. I wish I saw it during rush hour.

Please tell us about the good and bad aspects of living in your local area:

The security in the area is great as there is a helpful concierge. The neighbours are incredibly friendly and there's a great family friendly community vibe.

How has the building management responded to any problems or issues you have raised:

They respond to issues well and quickly too - within a week

Please share one thing (or more) which you wish you had known before you moved in:

It can get quite noiy because of the roundabout leading to the ferry.

Please tell us about the good and bad aspects of living in your local area:

I like that, for a new build, it doesnt have as many issues as is typically expected

Please share one thing (or more) which you wish you had known before you moved in:

I wish i had known that there is a bike shed

What is the best feature of your home:

The balcony is a great plus as it provides ventilation nd a great view

Please tell us about the good and bad aspects of living in your local area:

The private parking is an added bonus and the area is nice and quiet.

Please share one thing (or more) which you wish you had known before you moved in:

Finding your designated parking spaces may be hard and confusing.

Please share one thing (or more) which you would change about your development:

I would have windows on the balcony door so I can allow air in wihout opening the door.