Landmark Pinnacle, E14

Please tell us about the good and bad aspects of living in your local area:

Very well located for the amenities of Canary Wharf. 5 min walk to the DLR, a couple of minutes more to the Jubilee line and about 10 mins to the Elizabeth Line. Quiet location - unlike many development in the Canarf Wharf area, it is not built right next to the DLR line!

Please share one thing (or more) which you wish you had known before you moved in:

If I had know that the building creaks when there is windy weather I would have thought twice about living here.

What is the best feature of your home:

The views from both sides of the building are very good.

Please tell us about the good and bad aspects of living in your local area:

Ivy, Roka, Hawksmoor, enough dry clean shops, 2-3 Chinese super market, Lululemon, and newly added ski shops. Well connected to go to work in Bank/central London. The new wood wharf is nice to have a morning jog or evening walk.

Please share one thing (or more) which you wish you had known before you moved in:

Kind of known everything before move in, or the experience didn't very much from my initial expectation.

What is the best feature of your home:

Winter garden, living room, with 4 floor to ceiling windows with London skyline view. The pinkish blue sunset is the most beautiful view.

Please tell us about the good and bad aspects of living in your local area:

No decent food and restaurant around, Very lack of parking space and chargers, expensive to rent a spot, not ideal if you have an EV. Far from west end if you drive, it takes up to an hour. Tube and Elizabeth line is a better option to get to the centre.

How has the building management responded to any problems or issues you have raised:

Avoid this developer and management company, they don’t repair my tv cable signal in my flat even I reported defect for so many times and they just ignore my request and told me the warranty has expired they don’t have the responsibility anymore. My tv is glitching like mad and can’t even watch it after buying a new model and changed cables myself and seek help from Samsung engineers, the problem must be the building, but can’t fight and win them, Disgusting. Moreover, concierge and manager are extremely unhelpful and they made stupid policy to obstruct residents to get their deliveries and made our lives miserable living here, policy only made to be convenient for the concierge employees, it’s so obvious when you look at who they’re hiring, they just want to be lazy and not to work, always chatting and putting on a unwelcome face, never saw them smile at you, not serving residents as they should. Apart from groceries and small packages that can be delivered to the mail room to collect, you have to get their approval for delivery to your door if it’s a furniture or large item, so many times they pretended they have called the intercom but it never rang in my flat in results my delivery was always unsuccessful, when you go down to confront them they just pretended they rang and lied about it or even said your intercom is broken which it was never the case!

Please share one thing (or more) which you wish you had known before you moved in:

I wish I known how bad the concierge and management team is. The worst nightmare in this building. And the service charges is so high that it was 6000£ a year and gone up to 8000£. With no service provided at all and always being obstructed!

Please tell us about the good and bad aspects of living in your local area:

No parking in the building which is a massive oversight. Not being able to drive really limits options for grocery shopping to the poorly run and stocked Tesco express. The surroundings are heavily littered and the waste management means outside the building is always smelly due to the bins. It’s a main road so expect some loud traffic but the windows are good enough to block it. The path to the station has been recently blocked by construction and therefore it takes longer to go around the society generale building. Construction of the cafe and bike lift outside has taken much longer than expected, so it doesn’t feel finished or premium to be around the building.

How has the building management responded to any problems or issues you have raised:

Yes they usually say it’s landlord issue but are proactive in other issues

Please share one thing (or more) which you wish you had known before you moved in:

The building was not finished and facilities severely restricted

Please tell us about the good and bad aspects of living in your local area:

Apart from the view onto the river, the overall living experience in this building is very disappointing on many levels

How has the building management responded to any problems or issues you have raised:

Building management are not equipped to deal with this size

Please share one thing (or more) which you wish you had known before you moved in:

What is promised is simply not delivered