Simple Life at Kirkleatham Green, TS10

Manager response

Hi Teneal, Thank you for taking the time to leave Kirkleatham Green and Simple Life Homes a wonderful review!

Manager response

Hello, Although we are unable to identify you via the information available to us through Home Views, we are confident we have located your tenancy based on other similar reviews left on other platforms referencing the same issues. We’re sorry that your Simple Life home didn’t live up to your expectations. We feel we make it clear when someone is about to rent on a brand new site that is still under construction so that residents are aware and it is the applicant’s prerogative to choose the right development and location for them. We’re surprised by your comments around the quality of the home, as we can see you only had 6 reactive repairs throughout your tenancy. Any other snags or issues, should have been flagged to us so the team could pick them up promptly for you. We can see that you experienced some minor flooding in the garden which was both due to the shed that had been put in place and also a mound of soil behind your fence. As soon as this was established we worked with the housebuilder to get the soil removed. It is stipulated within your tenancy agreement that as per the standard for the rental industry, your rent will be reviewed once per year. As we are not an Affordable provider, and as a business subject to inflation ourselves, our rents are always set in line with the local market, therefore, rental increases are unavoidable for us unfortunately. However, we do try to keep a fair view of this and our rents for renewing residents are very reasonable. We cannot go into detail on your end of tenancy charges on a public forum due to GDPR, however we can see that the deposit deductions were very much warranted and reasonable to bring the property back up to scratch. If you would like to discuss the deductions or you would like another copy of your check out report then please get in touch with the team.

Manager response

Hi Phillipa, Thank you for your review. We’re pleased to hear that you would recommend us as your landlord, but we’re disappointed to hear your feedback regarding repairs. We believe we have managed to identify you via the information we have available to us on Home Views and we can see that you have raised 3 issues – 2 within the last week and one on 19th Feb which was resolved on 9th March. Your Asset Manager has been in touch to obtain further information from you on one of the latest issues – this is to ensure we send the correct contractor out to get the problems resolved as quickly as possible. Your Asset Manager has also advised to use drain cleaner in the first instance to combat the smell you mentioned. Once this has been carried out and if the issue remains, please let us know so we can undertake further investigation.

Manager response

Hi Esteban, Thank you for your lovely review of your development and Simple Life as your landlord. We're delighted to hear that you feel we have made your life nice and easy! We're sorry to hear that you feel increasing your rent after 12 months is too soon. We do stipulate in our tenancy agreements that rents will be reviewed once every year which is in line with the rest of the rental market.

Manager response

Hi Ethan, Thank you for your review. We’re sad to see that you’re unhappy with your development and the service provided, particularly given previous reviews and plenty of conversation between yourself and our Head of BTR, Adam, which we understood to have been left with you feeling satisfied with our service and keen to stay at your development and home. If you’d like to chat through your feedback, please do get back in touch with Adam so that we can look into any concerns you have. As we’re unable to change the local area, we recommend that you get in touch with us prior to your tenancy renewal, as we’d love to help find you one of our homes in a location to suit you.