Companies

Tilia Homes

3.82 (97 reviews)

Operating across four regions throughout England, Tilia Homes, previously known as Kier Living, is committed to making a positive difference to local areas through the homes they build. Tilia Homes is dedicated to being a trustworthy company that its customers, employees and partners can be proud of.

Tilia Homes

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Company

  • No. of developments: 13

  • Development locations: UK Wide

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Developments by Tilia Homes

Viewing 1-5 out of 13

Development image of Verdant Rise, LE4

Verdant Rise, LE4

2.55

(4 reviews)

View development
Development image of Urban Quarter, BS14

Urban Quarter, BS14

3.00

(1 reviews)

View development
Development image of The Avenue, S42

The Avenue, S42

4.38

(11 reviews)

View development
Development image of Bunford Heights, BA20

Bunford Heights, BA20

3.53

(5 reviews)

View development
Development image of Springfields, LE67

Springfields, LE67

3.45

(11 reviews)

View development

Page 1 of 3

Latest Reviews

3.82

97 total reviews

Stats

Overall

3.86

Facilities

3.56

Design

4.02

Location

4.51

Value

3.89

Management

3.18

Viewing 1-5 out of 97
The designs are great and modern

Bdns (Owner)

Verdant Rise, LE4

May 2023

The designs are great and modern, everything with energy saving, very good location, clean area, primary school nearby driveways re great and many more house still on construction cannot wait to see when the area is completed thanks tilia homes verdant

Please tell us about the good and bad aspects of living in your local area:

Calm area and safe, great for everyone. Primaru gool near, drive way for 3 cars , the flats are amazing

Please share one thing (or more) which you wish you had known before you moved in:

Kitchen location at front of the hojse not that great

What is the best feature of your home:

Bathroom living room garage garden room hallway lawn

5

Facilities

5

Design

5

Location

5

Value

5

Management

・・
Do Not Buy a Tilia House

Dave M (Owner)

Alston Grange, PR3

May 2023

Do not buy a home from these guys, it will be the worst thing that you do. TILIA = Totally Incompetent Lying and Inconsiderate I could write a novel on the issues that we have had with Tilia from the moment we paid the reservation fee to 6 months after completion where the snagging list is still not resolved. Here are the 3 most illustrative issues. 1. Forging of our Signatures on the Reservation Form On reservation in March 2022 the completion date was June/July 2022 and a range of incentives were included. Over the coming weeks and months it transpired (only after nearly 100 emails and calls) that the lady who took our reservation printed out a brand new cover sheet with a different completion date (December 2022) and removed all incentives expect one. She the proceeded to copy and paste our signatures from the reservation form that we signed to "verify" the new doctored reservation form. This highlights the fact that you cannot trust anything Tilia say or do, even if it is on a signed form or legal document. It takes months of digging to find out whats happening and even then they are not interested in helping. 2. Shoddy Workmanship When we carried out our walkthrough of the property 2 days before move in with the Site Manager I pointed out a number of key issues including the wrong fitted appliances, a poorly fitted back door that didn't shut properly, and a dangerously fitted shower door in one of the ensuites. The Site Manager didn't care and came up with excuse after excuse, "it didn't say anywhere on the paperwork about the appliance", "the door will settle and shut properly in a few weeks", "the shower door is the right one, even though it's different to the show home". It took nearly 8 weeks to get a answer on the wrong appliance that was fitted (a washer instead of a washer dryer) and due to the time of year that we moved into the property we had to go out and purchase a dryer ourselves. When Tilia finally came back they admitted they had made a mistake and offered to fit the Washer/Dryer instead of the Washer, I tried to explain to them that there was no point as we already had to go and purchase a dryer but they were not interested. It took several weeks to come to a agreeable solution. The door was that poorly fitted that after a month or so the handle actually snapped off in my hand, when I spoke to Tilia about this and how we couldn't lock the door they weren't interested because we had more than one route out of the house so it wasn't a priority. Great for security when you can't shut one of your doors properly or lock it. In the end after numerous phone calls we managed to get Tilia to put a temporary fix in place - a new handle. At the time of this review (6 months after reported issue) the door still does not shut properly and the new handle is about to snap off too. Again I have reported this to Tilia and they are not interested. The other major issue was the Shower Door, it opened and slammed hard against a sink, it is perhaps one of the worst design ideas I have seen. This was a massive hazard as we are talking about a 7ft pane of glass slamming into a sink every time it opens. Again I made numerous reports to Site and Head Office who said it was standard, that is what should be fitted. After speaking to the next door neighbours it became clear that it was only our house that had that fitting but Tilia still refused to change it. We had to send numerous pictures to Head Office before they finally agreed to change the dangerous shower door. These are only 3 issues that we had, we had a total snagging list of close to 150 and 6 months on over half are still not resolved. 3. Site Manager and Head Office John the Site Manager doesn't care about any of the houses, he gets his number 2 Matt to sort everything. Matt is a great guy but unable to authorise anything so nothing gets done. Head Office Customer Support do not care either and just read or send canned responses. There are multiple residents who have/are facing similar issues. Gardens and drainage are the biggest issues.

Please tell us about the good and bad aspects of living in your local area:

This is a review for the Pastures Development in Leyland. The development wasn't listed but I thought it was important to tell people what they can expect

How has the building management responded to any problems or issues you have raised:

Barely responded, canned responses, no interest in helping anyone

Please share one thing (or more) which you wish you had known before you moved in:

That buying this house would be one of the worst decisions of my life

1

Facilities

1

Design

1

Location

1

Value

1

Management

・・
Building quality is great

V Patel (Owner)

Verified Resident

Verdant Rise, LE4

Apr 2023

Building quality is great, Tilia are quick to respond to snags and the houses overall look nice and well maintained. Sales team are at hand with frequent updates till completion upon which you are handed over to the customer service representative who is equally as attentive.

Please tell us about the good and bad aspects of living in your local area:

At this present moment there is no access to busses however as per discussions with sales and viewing site plans there will be access to busses but due to the development being at early stages this isn’t available at the moment. Shops and restaurants are around a 5 minute drive away and location of the development is great, easily accessible to A46 and M1. It’s a totally quiet area, everyone I’ve interacted with so far is extremely kind and nice neighbourhood to live in!

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known the exact size of the kitchen prior to moving in, we had minimal home demos prior to completion due to ranging factors hence didn’t get a full feel for the house prior to getting the keys, however the size is not extremely bad it’s just a little smaller than expected.

What is the best feature of your home:

For the price of purchase the rooms and garden are reasonably sized. The windows are also bigger than most new builds which allow more natural light in the house. Each home has a driveway, reducing parking issues.

3

Facilities

5

Design

4

Location

4

Value

4

Management

・・
Con Artists trying to make the biggest margin as possible

AC (Owner)

Verified Resident

Verdant Rise, LE4

Apr 2023

Very poor customer service skills and agents will say what they want to to earn their commission and obtain a sale. There have been several developments by Tilia Homes, in different areas of the UK and currently we have a customer who had purchased a property prior to the Leicester development and has exposed the shoddy workmanship and shortcuts taken by this company. To ensure and utilise and emphasise their profits for the lowest cost and at the cost of the customer and their forefront staff are the same at portraying a beautiful picture to entice anybody into buying their properties which are not fit for purpose and to the British standards regulations. If you would like to know more and in further detail I am more than happy to inform you of all the drawbacks

Please share one thing (or more) which you wish you had known before you moved in:

It would have been beneficial that if I would have known Tilia Homes was a secondary company of Kier Group living, who had inadvertently went into administration, I would have taken a lot of consideration into this. Than purchase a property on false pretences, whereby the law will not ever prosecute as the government will have back handers on this development also.

What is the best feature of your home:

Kitchen. Lounge is not big enough, and a toilet on the first floor larger than the living area, where most of the entertainment would take place.

2

Facilities

4

Design

3

Location

2

Value

1

Management

・・
Unprofessional and poor developers

V S (Owner)

Verified Resident

Verdant Rise, LE4

Apr 2023

Rubbish development with team not answering phones or emails being replied to when issues are raised. Very bad communication skills from all parts of Tilia. A car is parked outside the show home from an CV postcode area showing all their bad housing issues in their area by Tilia. Sales team don't tell you about missing items and upgrades. Such as no flooring or garden work done. Site managers ignore calls and then damage your house when trying to replace it. Ongoing issues since July 2022

Please tell us about the good and bad aspects of living in your local area:

Good area with no traffic noise with peaceful area and friendly neighbourhood Bad is no shops in the development

Please share one thing (or more) which you wish you had known before you moved in:

How rubbish the developers were and the lack of communication from sales and customer services.

What is the best feature of your home:

The best feature is that the front door opens to let you in.

1

Facilities

1

Design

3

Location

1

Value

1

Management

・・

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These reviews are the subjective opinion of a HomeViews member and not of HomeViews