Samuel Square, W14

Please tell us about the good and bad aspects of living in your local area:

Location is great - access to public transport, shops, High Street Kensington, parks. Local services very good. Some loud noise and anti-social behaviour from local tenants but nothing extraordinary.

How has the building management responded to any problems or issues you have raised:

Responses have been timely but issues (eg the lift being constantly out of action) have not resolved quickly enough.

Please share one thing (or more) which you wish you had known before you moved in:

Reliability of the lift.

Please tell us about the good and bad aspects of living in your local area:

The Quality of restaurants and stores are excellent. My dietary requirements are easily met (eg purchasing kosher meat). There generally hasn't been any anti social behaviour but there have a couple of incidents of bad actors making alot of noise but they have been one off incidents

How has the building management responded to any problems or issues you have raised:

Yes they have responded and dealt with my issues when I raised them.

Please share one thing (or more) which you wish you had known before you moved in:

I wish to have reached out to my neighbours or have an established WhatsApp chat so that I could know my building mates before hand.

Please tell us about the good and bad aspects of living in your local area:

Very nice location…central location what I was looking for!

How has the building management responded to any problems or issues you have raised:

Very swiftly responded…very active management who show proper care

Please share one thing (or more) which you wish you had known before you moved in:

*Location albeit I knew but it’s not only a good location. Also neighbourhood is quite

Please tell us about the good and bad aspects of living in your local area:

Decent to get to West Kensington tube station and Kensington Olympia overground station, not a far walk, good to be next to two different tube lines. Nice coffee shop down the road, Chapters, although a bit expensive. Council estate behind the development gets quite rowdy and lots of anti-social behaviour happening that trickles into the development because the gates aren't closed properly, so we have a lot of rowdy noise at anti-social times. Traffic noise is not bad considering this is central London. Good to have a Sainsbury's nearby and the big Tesco along the A4 a bit further away. Bus stations very good. Short walk to North End Road which isn't the nicest of places, especially at night.

How has the building management responded to any problems or issues you have raised:

Please improve the management team and please close the gates to the development as it gets very rowdy, especially in the evenings! There was a man from the council estates behind the development who would feed pigeons multiple times a day, this is very unhygienic and promotes pigeon nests and roosting in the nooks and crannies of our buildings. Please also be more responsive with the after-care team, they are very poor at picking up phone calls, management team also poor at replying to emails. The lift is also always constantly broken, please fix this!

Please share one thing (or more) which you wish you had known before you moved in:

Wish I had known a bit more about the effects of living right in front of a council estate, there is a lot of anti-social behaviour outside at night.

Please tell us about the good and bad aspects of living in your local area:

It is located in a quiet street, meanwhile very close to everywhere, best for residential area in zone 2.

How has the building management responded to any problems or issues you have raised:

No dedicated team member is assigned to the recurring lift outage issue, very slow in response (everytime by different team members), no timeline is given and transparency is low. Reluctant to deal with the issue and incapable to mange the vendor. However, the team is very good at making excuse and finger pointing.

Please share one thing (or more) which you wish you had known before you moved in:

If I had known the recurring lift outage issue is that severe, I wouldn't have moved into 5/F at all. This is contrary to the selling documents and advertisements. This is unfair to landlords as the property value will inevitably impacted, and is unfair to tenants as they need to walk up/down few times a day while paying full rental.