Kooky Staines-Upon-Thames, TW18

Please tell us about the good and bad aspects of living in your local area:

Great location being a very short walk to river walk and elmsleigh shopping centre. Very convenient with transport links in to central London within 32min. Quiet and clean. Gym is an added bonus

How has the building management responded to any problems or issues you have raised:

I have not had any issue during my tenancy, but they have helped with any queries.

Please share one thing (or more) which you wish you had known before you moved in:

I wasn’t aware you had to sign up with the concierge and this is what gives you access to delivery collection and the gym so I would say to do that as soon as possible, it doesn’t take long.

Please tell us about the good and bad aspects of living in your local area:

There is a fantastic range of local shops, restaurants and amenities in the local area. There is limited traffic noise, bit additionally parking is tricky unless you own a space.

How has the building management responded to any problems or issues you have raised:

Answered the phone when needed for the only issue encountered to date

Please share one thing (or more) which you wish you had known before you moved in:

The true split of these ‘shared’ underfloor heating bills

Please tell us about the good and bad aspects of living in your local area:

GOOD: - Convenient location; near train station, shops and Heathrow. - Good amenities in the area; bars, restaurants and vast range of parks nearby e.g Virginia Water, Runnymede etc. BAD: - Parking availability is poor especially being so close to the train station we’re in constant competition with commuters for parking.

How has the building management responded to any problems or issues you have raised:

Building management has generally responded to issues in a quick and efficient manner.

Please share one thing (or more) which you wish you had known before you moved in:

- the expense of underfloor heating- before we moved in it was explained that it would be a small charge since it’s communal however that’s proven to not be the case.

Please tell us about the good and bad aspects of living in your local area:

Great area, close to shops and green spaces. Cons would be lack of parking and lighting on roads at night when walking from the train station etc.

How has the building management responded to any problems or issues you have raised:

Yes issues are responded to quickly and most of the time with resolution

Please share one thing (or more) which you wish you had known before you moved in:

Parking issues, construction works next door, antisocial behaviour on surrounding streets, issues with hot water.

Please tell us about the good and bad aspects of living in your local area:

Lots of shops, restaurants, bars with the high street minutes walk away as well as the river 5 minutes away. Transport is 7-10 minutes walk but connectivity from the station could be improved with trains into London being every 10 minutes roughly. Parking availability is a bit disappointing with restrictions on the road and limited parking spots to rent in the building itself. Area around the development at night whilst safe enough does feel a little unsafe (other tenants have had issues with people coming into the building, urinating on the building), traffic is busy but sound insulation helps.

How has the building management responded to any problems or issues you have raised:

Very well - although some issues such as leaking gutter have no been able to be resolved, they have done their best to accommodate.

Please share one thing (or more) which you wish you had known before you moved in:

Noise from other residents on occasion - parties going on until late on weekdays, dripping gutter.