Hilton Valley, DE65

Please tell us about the good and bad aspects of living in your local area:

Very nice quiet area, with woodland walks close by, good community spirit with local residents, good schools, Aldi and Tesco express nearby in the village, alongside local pubs and takeaways.

How has the building management responded to any problems or issues you have raised:

Builder has dealt with all of our snagging and queries over the first 2 years

Please share one thing (or more) which you wish you had known before you moved in:

All the information on the development is available through brochure and website, we have lived in the village for a number of years before our purchase, but any potential buyer should visit the area and have a good walk around and familiarise themselves with the area and there particular needs.

Please tell us about the good and bad aspects of living in your local area:

The area is perfectly situated, far enough away from the busy bypass road that you don’t hear traffic but close enough to major routes like the a50 and a38 for good work transport links. Road parking is a bit of problem due to a lot of drives being one car in front of the other, rather than side by side on a double drive.

How has the building management responded to any problems or issues you have raised:

We’ve had a few teething issues arise in the year we’ve lived in our home; nothing major but things that would be better resolved as they’re not issues we’d caused. Initially response was fantastic, someone was round within a week to solve things. As time’s gone on however organising someone to come has been slower and once booked it’s easily over a month before they can get to us.

Please share one thing (or more) which you wish you had known before you moved in:

Make sure you get the numbers of the site team or customer service team as this can greatly speed up response to any issues compared to emailing the sales team.

Please tell us about the good and bad aspects of living in your local area:

The range of shops and pubs around the area is great more then enough places to go, I believe on the open walks around the estate there needs to be benches and more bins as litter and dog mess is becoming more obvious. Living on the street we are is great more then enough room for parking and being able to get on and off the drive. Bin collections is always on time and always happens when it should.

How has the building management responded to any problems or issues you have raised:

Was good to start with in the first few weeks, checking on the door to offer assistance then all of a sudden wiped our hands and said go through customer services, who promise calls from engineers/subs who are not proving reliable, few exceptions whereby things have been sorted sooner than later.

Please share one thing (or more) which you wish you had known before you moved in:

The quality of garden included in the price was of very poor quality. Would have rather had no garden at all as a plain canvas is easier to sort.

Please tell us about the good and bad aspects of living in your local area:

Hilton is a lovely but quiet area with a local feel, but with a huge housing development and without the amenities to support the area. Parking is an issue in the area.

How has the building management responded to any problems or issues you have raised:

Customer service needs improvement. It has been mismanaged.

Please share one thing (or more) which you wish you had known before you moved in:

Continue to chase issues and make a note of an communications you have with customer service.

Please tell us about the good and bad aspects of living in your local area:

The area is lovely and quiet, we have a really nice woodlands walk that st modwen made at the back of the house. Bus stop not far away and hopefully will be a stop within the estate when it’s complete. No anti social behaviour experienced and bin collection is good. My only wish is that there was more restaurants/nice pubs.

How has the building management responded to any problems or issues you have raised:

Yes, all issues and snags raised were addressed and sorted. Nothing was too much trouble.

Please share one thing (or more) which you wish you had known before you moved in:

The only thing we wished we’d have known before moving in was that we would be without internet for a while and phone signal isn’t great.