Giantswood Grove, CW12

Please tell us about the good and bad aspects of living in your local area:

Area is great as it's close to the bypass to get into Manchester and close enough to Congleton town. Problems with parking as the drives weren't very thought out and a lot of cars seem to block each other or make it difficult to manoeuvre.

How has the building management responded to any problems or issues you have raised:

They don't really tend to respond and use the same response if they do get back to you

Please share one thing (or more) which you wish you had known before you moved in:

The parking situation and how many problems there were going to be on the property

Please tell us about the good and bad aspects of living in your local area:

Not far away from the Tesco or Londis if you need to pick anything up you can usually get to it within a 5 minute walk. Don't hear anything in regards to traffic and everything seems more than fine

How has the building management responded to any problems or issues you have raised:

They've accepted the problems and we are awaiting for them to come out and sort them

Please share one thing (or more) which you wish you had known before you moved in:

The lack of parking space around the estate. If you have people over you are most likely going to block a drive

Please tell us about the good and bad aspects of living in your local area:

We have been here a month - no bins have been delivered yet. Laurus Homes made the road too narrow- if someone parks outside their own house, it's very tight to get through. Very dark on the road as the street light is so far apart. Close to the bypass so getting out of Congleton is easy. There is no pavement which makes it difficult to walk on the estate. Also no pavement on this side of Manchester Road (A34).

How has the building management responded to any problems or issues you have raised:

Build quality is awful. On day 2, we had a major flood in our kitchen because the bath tub (bathroom is directly above the kitchen) wasn't sealed to the wall. The plumber had to make a few holes to the ceiling to find where the leak was. The ceiling was later patched - but it shouldn't have come to this! We had the Head of customer service come to visit us to listen to our complaints. She took some photos of the house but she has since lost them. It just shows that she has no interest in making things right. The garden is totally flooded because there is no sufficient drainage. They haven't built the house according to the spec we were given when we paid our reservation fee (e.g. TV point, plug sockets are not in the right place, towel heater is changed to a radiator). They haven't told us about the changes. I heard these changes were made because electrician made a mistake with their quote. This is hardly our fault. Laurus Homes should honour their spec and deliver this. We had 305 snags on our report (prepared by a professional snagger). Getting the snags rectified is hard work with Laurus Homes because they don't really care about their customers. A month in, the snags are not done yet. I bought Bellway homes 8 years ago and they rectified issues very quickly. I hear other home owners on the same estate have similar problems. The only positive is the sales lady is excellent (but the sales management is totally sub-optimal) but she is due to retire soon.

Please share one thing (or more) which you wish you had known before you moved in:

Back in Feb, if we knew that Laurus Homes is going to be this bad, I wouldn't have bought this property. I don't want my worst enemy to go through what we went through and what we are going through now. It is competitively priced - but I feel they haven't priced up properly. I would rather pay more for a properly managed site + good build quality + spec delivered on time.