BTR Operating Ltd.

Please tell us about the good and bad aspects of living in your local area:

Close to Leeds city centre- 15 minute walk. Short walk to buses and convenience store. Parking at an additional cost of around £85 per month, some antisocial behaviour on road outside occasionally but little noise and good security team 24/7

How has the building management responded to any problems or issues you have raised:

The management is friendly and well meaning. They clearly are busy and work hard for the building. However perhaps due to fewer management team resources available, building issues above are known about but often left for months or passed off as a low priority and not dealt with or ignored and excused as they don’t feel responsible. For example, the main staircase into the building has been broken and in disarray, often a trip hazard but has been left for many months. Management could benefit perhaps from more landlord investment/ resourcing.

Please share one thing (or more) which you wish you had known before you moved in:

Rent started low but increases have been regular. Social events were common but are becoming infrequent and are limited in size or midweek. For example there used to be a large summer BBQ funded by the landlord with drinks included but this hasn’t repeated lately. Feels like investment has stopped and building is slowly ageing. Overall I’m grateful for the property and what the hard working team manages.

Please tell us about the good and bad aspects of living in your local area:

Close to city center and walking distance from train station. Area has a few shops nearby. Nice and quiet area near hyde park.

How has the building management responded to any problems or issues you have raised:

Always have received a professional and quick response.

Please share one thing (or more) which you wish you had known before you moved in:

The walls are quite thin, so can hear neighbours watching TV or even talking.

Please tell us about the good and bad aspects of living in your local area:

Nice quiet area in the city centre, not much noise, walking distance from cafes, bars and shops. Good car park also

How has the building management responded to any problems or issues you have raised:

Poorly, rude staff No concern for the residents at all anymore

Please share one thing (or more) which you wish you had known before you moved in:

That when they changed management the customer service would go down

Please tell us about the good and bad aspects of living in your local area:

Good local shops. Transport links very close, several buses, train station 20 minute walk away. Very quiet and nice views.

How has the building management responded to any problems or issues you have raised:

Always on hand to help and resolve any issues arised.

Please share one thing (or more) which you wish you had known before you moved in:

That the hobs switch off after 15 minutes to know for when you are cooking

Please tell us about the good and bad aspects of living in your local area:

Very close to a main road with a lot of busses running all day. The building itself is on a relatively quiet street.

How has the building management responded to any problems or issues you have raised:

Anytime I raise a maintenance ticket it’s usually handled very quickly.

Please share one thing (or more) which you wish you had known before you moved in:

The staff were very forthcoming with everything so there’s nothing I really wish I had known before I moved