St Andrew's Park by St Modwen Homes, UB10

Please tell us about the good and bad aspects of living in your local area:

Near a town, with a good shopping facilities. Station 10mons walk. 45mins to central London. NO PARKING AVAILABLE FOR VISITORS. Still don’t understand why? People smoking weed and drinking alcohol in underground garage as gates never function as they should.

How has the building management responded to any problems or issues you have raised:

By not even bothering to reply. After you buy and they get their money they are no longer interested.

Please share one thing (or more) which you wish you had known before you moved in:

Post purchase customer service, which is non existent. Daily charge for heating and hot water which is £1.00 a day. That’s £365 a year just for having heating and hot water plus your usage on top.

Please tell us about the good and bad aspects of living in your local area:

Location is good, 10min walk to nearest train station and shopping centre very nearby as well. Bin collection has been very temperamental and we have been left with overflowing bins for weeks at times. Parking availability is poor as there are no visitor parking spaces at all on the development

How has the building management responded to any problems or issues you have raised:

The response has been awful. We had a list of over 20 issues with our apartment when we first moved in as is it was simply not liveable. Small issues were fixed straight away but almost a year later we have had no resolve to the major issues with our flat such as leakages and damp. My messages are either ignored, or days are promised for works to be carried out with no one turning up. I first complained about the damp in November 2020 - still not resolved. I have since complained about 2 more leakages since then back in June 2021, still no resolution once again.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known about all of the issues that we would have experienced in the apartment and the poor customer service that myself and all the other residents have received.

Please tell us about the good and bad aspects of living in your local area:

Local shops are great with quick access to the local Uxbridge town centre and shopping centre. Close to the tube station with links into London. Parking can be an issue as there is no visitor parking so others tend to park in any residential spots.

How has the building management responded to any problems or issues you have raised:

Yes there was a 2 week period after purchase they were great and did have to keep on to them but they resolved issues quickly. After that it was a nightmare to try and get things resolved

Please share one thing (or more) which you wish you had known before you moved in:

The cost of district heating, such a con and it’s meant to be the future… also how poor the maintenance company is

Please tell us about the good and bad aspects of living in your local area:

The location is great, parking is an issue as there’s hardly no visitor bays and everywhere is double yellow line around the the development

How has the building management responded to any problems or issues you have raised:

Management either doesn’t respond or delayed in resolving issues.

Please share one thing (or more) which you wish you had known before you moved in:

Parking for visitors around the development is poor

Please tell us about the good and bad aspects of living in your local area:

Close to town centre and train station. Quiet and area with lovely park and places to walk. Wish there would be more parking spaces.

How has the building management responded to any problems or issues you have raised:

Mainstay is terrible. Service charge increased but we don’t see any improvements. Everything needs to be constantly chased. Very difficult to get in contact with.

Please share one thing (or more) which you wish you had known before you moved in:

The management company is terrible. The Dice balconies need to be corrected to distribute rain/water away from the building. No visitor parking.