Madison, Wembley Park, HA9
Ranked 1st out of 20 in Wembley
4.40
Brand new in 2022, Madison is a Build to Rent development in Wembley, close to Wembley Stadium. Quintain Living's eighth development contains 381 rental homes. Madison is sophisticated and exudes ‘Mad men’ cool. Its interiors combine a range of mid-century modern and contemporary design influences and it overlooks and opens out onto the leafy Union Park. Living here is so much more than just your apartment. There are resident gardens with BBQs ideal for for summer days/nights, the roof terrace boasts stunning views of park, gardens and of course the iconic Stadium arch. There’s dedicated kid’s play areas for families, dog parks for pets and a series of WFH areas and meeting rooms. Plus you’ll find resident lounges, a screening room for film nights or the big game – all open and even available for exclusive hire. Madison is located in London’s most exciting new neighbourhood – Wembley Park, so it’s safe and secure, you can relax or be entertained with everything on your doorstep, and all just 12 minutes from Central London. Wembley Park features exciting brands such as Bread Ahead, Boxpark, Troubadour Theatre, local independents and the London Designer Outlet boasting 70 shops, restaurants and cafes of as well as a nine-screen Cineworld. The SSE Arena and Wembley Stadium are all within five minutes’ walk from your apartment The transport from Wembley Park is also excellent. Wembley Park has the Jubilee and Metropolitan line, so you can be in Baker Street in just 12 minutes. Wembley Central and Wembley Stadium are all within walking distance with trains to Marylebone taking just 12 minutes. There are also excellent road links via M40, M1, A406, M4.
Facilities
24hr onsite management
Balcony
Bike storage
Communal gardens
Concierge
Coworking spaces
Gym
Lounge
Onsite maintenance
Parcel storage
Parking
Pet friendly
Play area
Resident events
Roof terrace
Security features
Wifi included
24hr onsite management
Balcony
Bike storage
Communal gardens
Concierge
Awards
Excellence Award: 2022
Design Award: 2022
Location Award: 2022
Management Award: 2022
Facilities
24hr onsite management
Balcony
Bike storage
Communal gardens
Concierge
Coworking spaces
Gym
Lounge
Onsite maintenance
Parcel storage
Parking
Pet friendly
Play area
Resident events
Roof terrace
Security features
Wifi included
24hr onsite management
Balcony
Bike storage
Communal gardens
Concierge
Awards
Excellence Award: 2022
Design Award: 2022
Location Award: 2022
Management Award: 2022
Latest Reviews
4.40
68 total reviews
Viewing 1-5 out of 68
Wood (Tenant)
Madison, Wembley Park, HA9
Apr 2024
Overall the property management team is really nice
Wood (Tenant)
Madison, Wembley Park, HA9
Apr 2024
Overall the property management team is really nice, reception desk at Madison West especially, Shane and Maria are really nice to help tenants to solve emergency problems. The night shifts staff make tenants feel secure and safe which is important in this local area.
Manager response
Dear Resident, Thanks for taking the time to leave us such a wonderful review. We're delighted to hear that you are so pleased with Shane & Maria. We work hard to meet expectations like yours, and we're happy to hit the mark for you. Kind regards
Posted by
Greg Arabian, Resident Manager
Jul 2024
Neha S (Tenant)
Verified Resident
Madison, Wembley Park, HA9
May 2024
Amazing Residents management team
Neha S (Tenant)
Verified Resident
Madison, Wembley Park, HA9
May 2024
Everything is good. Few more equipments in gym like bar would be nice. Algae can be cleaned more frequently in podium garden. Management team is awesome. Gregg and team are great. Maria stands out of all. She is so supportive and helpful. She has helped us through our initial settling in the building and has responded promptly to our security concerns (when raised).
Manager response
Hi Neha, Thank you so much for leaving a review on Madison and the Madison Team! We truly appreciate the feedback and kind words. Thank you again
Posted by
Greg, Resident Manager
May 2024
Ceylan (Tenant)
Verified Resident
Madison, Wembley Park, HA9
Apr 2024
The design of the building itself is lovely from an aesthetic point of view
Ceylan (Tenant)
Verified Resident
Madison, Wembley Park, HA9
Apr 2024
The design of the building itself is lovely from an aesthetic point of view. We were impressed when we first visited. The soundproofing on the walls and windows is impeccable; we have been here for more than a year and have had no issues with noise, either from neighbors or stadium events. I wish the same proofing applied to the main door coming into the flats, they transfer every small sound happening in front of your door, whether people walking or another door closing. Yet, my only issue with sound is with the main door coming into the flats; it transfers every small sound happening in front of your door, whether it's people walking or another door closing. I wish the same level of soundproofing applied to the main door. Additionally, the painting material is very easy to stain and impossible to remove without removing the paint itself. The facilities, such as the working space and terrace, are also very nice, spacious, and useful to have. Unfortunately, the gym is quite small and a bit grim, but it is always kept in tip-top shape. The building management team has always been attentive and very helpful in our inquiries; special thanks to Maria :) The team always has a very positive attitude and makes you feel welcome every day you come into the building.
Manager response
Dear Ceyaln, Thank you for leaving a review of your home. We appreciate you taking the time to share your experience with us - and we agree that Maria is truly a gem to have on our team. We will take everything mentioned on board and work to making any necessary adjustments within reason to ensure our residents are as happy as possible. Thank you again for taking the time to leave a review. Kind regards Greg - Resident Manager
Posted by
Greg Arabian, Resident Manager
May 2024
Giovanna V (Tenant)
Verified Resident
Madison, Wembley Park, HA9
Apr 2024
If you are thinking about moving to Quintain Living, think twice
Giovanna V (Tenant)
Verified Resident
Madison, Wembley Park, HA9
Apr 2024
Since I moved in, my utility bills have been unreasonably high. I’ve already raised the issue a number of times with the residents team and they never do anything about it, often claiming that this has to do with quarterly reconciliations even though the daily usage breakdowns clearly show otherwise. I was away for 2 months at the end of the year and yet the energy consumption charge was still as if I was using my flat for this whole time. Be wary of their claims to have apartments with an "energy B consumption efficiency”, when in practice, you’ll be overcharged for consumption. When raising this topic with other residents, dozens of them could relate and had similar complaints on how their utility bills were incompatible with their usage. In summary, the issue with the utilities are the following: - Arbitrary consumption values - Quintain charges us arbitrary usage values for our utilities. If you’re away from your flat for a month or a few weeks, you’ll notice that your usage will still remain extremely high. We asked for the daily breakdown of our usage while we were away and observed that we were getting charged 5.5kWh/day for days when we had everything turned off. That’s more than an average 1 bed with 2 people in the UK consumes on average per day (4.93kWh/day). - High energy prices - Prices have been unreasonably high since April 2023, despite downward trends in the market. At the time of negotiation by Quintain, and its third-party broker, Amber Energy Solutions LTD, average p/kWh in London was 33p. Despite the downward trend, Quintain residents were locked in at up to 45.5p/kWh, which was initially 12p/kWh higher then the London average, stretching to a 21p/kWh above London average by April 2024. Residents have no ability to switch utilities suppliers, so have been locked into a monopoly run by Quintain Living, Amber Energy Solutions LTD. This strikes a strong contrast with Quintain’s advertising that lures prospective tenants under the promise of saving on average 56% on energy bills, as well as Amber Energy’s promise of ensuring business never overpay for their energy. - Transparency - When asking Quintain to be more transparent about their communication with the energy provider and give us more details about the company, the building manager claims to not know the name of the company he’s directly communicating with. There’s an extreme lack of transparency regarding the commercial agreements between Quintain and associated energy contractors. Quintain does not disclose the % of the bill costs that come from third parties vs. Quintain uplifts. - Gaslighting - Quintain management constantly gaslights their residents, claiming that issues with their utility billing are one-off cases and that they’ve never heard of something similar before. In reality, there are dozens of complaints on platforms like Trustpilot and Google Maps mentioning their utility bill scam. Many residents have also had their emails ignored, phone calls unanswered, tickets left open indefinitely until residents give up. Quintain Living's recent counterargument on reviews has been that these are "reconciliations" - completely ignoring the fact that the reported energy usage is the problem over years, more so than the odd quarterly bill.
Manager response
Hi Giovanna, Hope you are well and thank you for the review. As mentioned in my response to your Trustpilot review, I have already been in touch with your partner regarding the discrepancies on the utility bill for December 23' - January 24' which is currently being looked into deeper by the senior engineers and will update you as promised. Energy rates have been quite high last year and since then we have been successful in negotiating a better rate so all residents will see a decrease in electricity bills going forward as per the email that was sent to all residents on the 29th March 2024. Our social space areas are for resident use. Should our residents get together and choose to use the social spaces then there of course is no charge for this. However, should you wish to bring external guests then the area occupied must be booked to ensure it not available for anyone else to use. I am very sorry to hear that you regret the decision in moving to Quintain, but hope we can come to a resolution to ensure you are content with not just your home but also the service you receive from us. Thank you for your generous words about Carla, we will be sure to pass on the kind message. Once again, I will be in touch shortly with a utility update. Kind regards Greg - Resident Manager
Posted by
Greg, Resident Manager
May 2024
A (Tenant)
Verified Resident
Madison, Wembley Park, HA9
Apr 2024
Superb location, good facilities but poor flat design
A (Tenant)
Verified Resident
Madison, Wembley Park, HA9
Apr 2024
Facilities are good. We have a gym, lounge and rooftop. The aesthetic of the building is good. The building is always clean, well-maintained and smells nice. Our residents team are fab, especially Maria. The only downside to our living here is that we are not really happy with the design of our flat as it has poor ventilation. We are sandwiched in the middle of two flats. With poor ventilation and dark painted interiors, it feels like we live in a gloomy box. There’s no window/s, only a door to the balcony which we cannot really open if it’s winter and is also not child friendly. Furthermore, with the ongoing construction of new building across our flat, the dust just enters the flat even though our doors are closed and even if we clean every morning, the dust still accumulates in the flat and with very poor ventilation, it makes the quality of air inside the flat poor and stuffy.
Manager response
Dear A, Thank you for sharing your feedback both positive and constructive. We're so glad to hear that you have been enjoying living at Madison. It's really useful to know that having the amenities close by make such a difference. Thank you again. Kind regards Greg - Resident Manager
Posted by
Greg Arabian, Resident Manager
May 2024
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews
Madison, Wembley Park, HA9
Ranked 1st out of 20 in Wembley