Hadrian's Tower, NE4

Please tell us about the good and bad aspects of living in your local area:

Impressive on the outside however really mad on the inside. The apartment is very low quality, freezing or too hot, lifts never work, it’s very dirty, it’s full of young kids with questionable work overall would avoid unless you’re a student

How has the building management responded to any problems or issues you have raised:

Really badly we never got any response from management

Please share one thing (or more) which you wish you had known before you moved in:

The issues surrounding the temperature, noise, untidy/ dirty building, lifts, dogs everywhere

Please tell us about the good and bad aspects of living in your local area:

The building is in a convenient location however very loud. Close to some nice bars and restaurants and city centre

How has the building management responded to any problems or issues you have raised:

The management hasn’t responded to any complaints in regards to ongoing maintenance issues

Please share one thing (or more) which you wish you had known before you moved in:

I think I species a lot more like promised however it’s all smoke and mirrors

Please tell us about the good and bad aspects of living in your local area:

Due to managements negligence to listen to feedback or implement better living conditions is gross

How has the building management responded to any problems or issues you have raised:

The management here, one collection group are an absolute joke. And are a disgustingly incompetent company to deal with. It Doesn’t matter how many complaints you make or raise problems, ie broken lifts, spilt food everywhere, dogs urine on the walls. There is no backlash for them not delivering on improvements or promises to elevate standards. If you have the smallest issue it takes weeks and weeks to resolve. ( eight months to repair a lift and still on going ) no painting in the halls could apparently be done until 2023 as there was no budget etc ) . It’s constantly one issue after another. It really is shocking living conditions for the price of nearly £2000 per month ( and upwards ) The emails I have received from the managing director are at times nothing short of embarrassing. The most unprofessional, rude responses to complaints/ issues.

Please share one thing (or more) which you wish you had known before you moved in:

To many students. Building is dirty stinks of weed

Please tell us about the good and bad aspects of living in your local area:

Great range and quality of shops, restaurants and bars. Close to the China town and the city centre where all the buzz is. Close to a small green open space and walking distance to a larger park. Close to the central station where local and national trains run regularly. No traffic noise, some anti-social behaviour observed at night in the streets, not by tenants however. Very limited parking availability, not specifically available for tenants either. Bins in the building are sometimes full due.

How has the building management responded to any problems or issues you have raised:

Quick response to maintenance issues, friendly members of staff.

Please share one thing (or more) which you wish you had known before you moved in:

There were very frequent lift breakdowns for a number of months which was a real pain for the people in the higher floors - not ideal for a building with flats in 25 floors.

Please tell us about the good and bad aspects of living in your local area:

Very close to the centre so lots of shops, restaurants and bars nearby. A couple of open spaces. Very good transport links. The street has limited parking and there is sometimes traffic noise.

How has the building management responded to any problems or issues you have raised:

Didn’t get a response when raised an issue on the residents app. Email is unreliable. Usually quick to respond over the phone or speak in person.

Please share one thing (or more) which you wish you had known before you moved in:

You don’t get all of the perks, such as room service, like it’s advertised.