Encore, DE15

Please tell us about the good and bad aspects of living in your local area:

Built in the popular and sought after location of Brizlincote means the development is nestled within an affluent area with few but adequate amenities. There is a local shop and chippy and takeaway however if you walk a bit further into town could get anything you want.

How has the building management responded to any problems or issues you have raised:

Took some time to rectify some issues but when the builders were still on site then issues were sorted very quickly

Please share one thing (or more) which you wish you had known before you moved in:

Where the designers were able to buy the products from the show home

Please tell us about the good and bad aspects of living in your local area:

Location is great and nearby to both a town with plenty of shops and also to the countryside area with great scenery. Area of the estate is recessed from any main roads and so traffic noise isn't a huge problem. There is a road that is used often that occasionally has loud quad bikes and motorcycles travelling on it. The road outside of the development has a bus stop with good links that can get you to a train station for further travel if you don't have a car.

How has the building management responded to any problems or issues you have raised:

Home visits and calls from the project manager came straight away from moving day. It did take some time to sort out issues initially although things have since improved. We have now been passed over to Strata's aftersales customer care team and have received communications from our point of contact who introduced herself and gave information regarding contacting her should we find further issues.

Please share one thing (or more) which you wish you had known before you moved in:

I wished I'd have had a better idea as to what the elevation change in the garden would be like.

Please tell us about the good and bad aspects of living in your local area:

Builders surrounding are a bit mucky and they clog up the roads a lot. Area is lovely though.

How has the building management responded to any problems or issues you have raised:

Still awaiting french doors and a few other jobs. Everything is great though overall

Please share one thing (or more) which you wish you had known before you moved in:

Perfect but builders vans clog up roads while building around you.

Please tell us about the good and bad aspects of living in your local area:

A vast variety of shops and restaurants within an easy 5 minute drive away or an easy 30 minute walk across the lovely St.Peter's Bridge where you can gaze at the ducks and swans on the river Trent along with cows grazing in the fields. There are doctors dentist and hairdresser's close by. All the properties have a good sized plot and are very eco friendly. As the site is not yet complete I can't comment on the communal areas. The only downside so far is the flimsy wooden fence in front of the houses in Brindley Close which look out onto Voilet Way, because of the style of fence people take a short cut by walking a cross the planted area and climb through the fence, this is not good for the people living in those houses. This problem could be easily solved with a solid fence or wall the same height as the existing fence.

How has the building management responded to any problems or issues you have raised:

They have listened patiently and responded within a reasonable time frame

Please share one thing (or more) which you wish you had known before you moved in:

Check parking carefully, what might seem a good parking area may not be so when several cars are parked up.

Please tell us about the good and bad aspects of living in your local area:

Nicely located at the foot of the valley with green space located at one end. Road not too noisy.

How has the building management responded to any problems or issues you have raised:

Worth noting covid hindered quality of service given. First 8 weeks fine but after that almost not interested.

Please share one thing (or more) which you wish you had known before you moved in:

Poor window quality and finish was average. Heating controls complicated and don't make sense.