Charter House, IG1

Please tell us about the good and bad aspects of living in your local area:

Charterhouse is in an amazing location with the seven kings railway station just a short walk away from the development, getting to central london takes about around 40 mins.

How has the building management responded to any problems or issues you have raised:

The building maintenance team manage to get most problems fixed but only after several complaints.

Please share one thing (or more) which you wish you had known before you moved in:

The environment in the apartment is amazing and always very calm no complaints.

Please tell us about the good and bad aspects of living in your local area:

Nice place to stay & with all services in walkable distance

How has the building management responded to any problems or issues you have raised:

They were very Prompt in resolving the issues & reception employees are friendly.

Please share one thing (or more) which you wish you had known before you moved in:

Only downside of it there is no access to rooftop

Please tell us about the good and bad aspects of living in your local area:

Very good quality of cleaning corridors and lift service, proper bin collections, really happy with all facilities

How has the building management responded to any problems or issues you have raised:

Solved very quickly with clear details and safe for kids

Please share one thing (or more) which you wish you had known before you moved in:

Cleaned and calm

Please tell us about the good and bad aspects of living in your local area:

There’s 24 hours shops nearby which is good. You pay £100 on top of rent for parking if needed. There’s a bin room to throw all rubbish. Depending on which side of the building you live, it can be very noisy because of traffic.

How has the building management responded to any problems or issues you have raised:

Any maintenance issues that we have it’s responded to straight away but the jobs carried it to sort out the issues are poor

Please share one thing (or more) which you wish you had known before you moved in:

We have a roof garden which tenants were allowed access to which has been locked without a valid reason, we have no access to which is disappointing there’s many other issues.

Please tell us about the good and bad aspects of living in your local area:

As it’s on a high road and all the surrounding roads have restricted parking, the parking situation is really problematic , although we have an allocated parking space under the building that we pay £100 a month for. Visitor and delivery parking is extremely problematic though, as the landlords refuse to allow deliveries into the parking area to unload even. Good transport links in the area.

How has the building management responded to any problems or issues you have raised:

Unfortunately I feel it’s always been an uphill struggle to get issues resolved.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d known how difficult it often is to get a reliable paid TV service in such buildings serviced by a communal satellite, for example. You cannot get Virgin or BT in this development for example as it wasn’t built to accommodate those TV services.