Castle Croft, DL12

Please tell us about the good and bad aspects of living in your local area:

Great semi-rural location, in the middle of picturesque Teesdale. Our property has views on the iconic Barnard Castle fort.

How has the building management responded to any problems or issues you have raised:

Generally quickly, there has been unclear guidance with the changeover of Kier to Tilia

Please share one thing (or more) which you wish you had known before you moved in:

Move in Timescales were very unrealistic, we moved in three months after promised date.

Please tell us about the good and bad aspects of living in your local area:

Great location in Startforth, only a 10 minute walk to Barnard Castle where there is a wide range of independent shops and cafés, pubs, dentist, optician, doctors, vets, a monthly farmers market and weekly market etc.

How has the building management responded to any problems or issues you have raised:

Mike and Andy have been superb in dealing with snagging issues. Nothing is ever a bother and they have been very proactive in getting issues resolved.

Please share one thing (or more) which you wish you had known before you moved in:

Bins are emptied very early, put it out the night before!

Please tell us about the good and bad aspects of living in your local area:

Lovely area to live in with the town centre and amenities just a few minutes away from the estate.

How has the building management responded to any problems or issues you have raised:

Generally response is quick and problems have been rectified quickly however on occasion I have had to resolve problems myself as I couldn’t wait any longer and got tired of chasing for problems to be fixed.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had got the property surveyed rather than just relying on snagging to rectify problems that arise.

Please tell us about the good and bad aspects of living in your local area:

Within walking distance of all shops & amenities , well designed homes with good outdoor space & more than ample parking , the Castle Croft is just spot on for my requirements . Quiet streets , nil anti social behaviour & simply a great location in this beautiful part of Teesdale .

How has the building management responded to any problems or issues you have raised:

Tilia Homes have responded quickly & efficiently to all queries raised .

Please share one thing (or more) which you wish you had known before you moved in:

For anybody moving to the area for the first time , just investigate the joys of the Teesdale area . As good as it gets .

Please tell us about the good and bad aspects of living in your local area:

The area is lovely with only a few minutes walk into the centre of barnard castle. Parks, schools and nurseries nearby and lovely walks on the doorstep. Views of the castle.

How has the building management responded to any problems or issues you have raised:

Very slow at getting back to customer, taken alot of nagging to get snagging list looked at 18 months in and still not complete. But when complete the workman are very welcoming and do a good job.

Please share one thing (or more) which you wish you had known before you moved in:

To get a professional snagger to look at the property as we are continuously finding faults