Canada Gardens, Wembley Park, HA9

Please tell us about the good and bad aspects of living in your local area:

There are lots of shops, restaurants, bars & open spaces around the Wembley Park area, that residents can always enjoy their weekend nearby.

How has the building management responded to any problems or issues you have raised:

They would always try best to help and solve the problem ASAP.

Please share one thing (or more) which you wish you had known before you moved in:

The sunshine can’t really fairly reach all the apartments, since the building is a bit busy and blocked lots of sunshine at certain angel.

Please tell us about the good and bad aspects of living in your local area:

Busy event days where you can't even park your car. Extortionate utility rates. Broadband that never works. Account Management staff that never respond to emails.

How has the building management responded to any problems or issues you have raised:

Problems are eventually sorted; if you can get through to anybody.

Please share one thing (or more) which you wish you had known before you moved in:

The utility rates are non-negotiable and you can't find your own supplier.

Please tell us about the good and bad aspects of living in your local area:

The property has some nice facilities in the neighborhood for kids. But when an event is taking place in the stadium, it is almost impossible to use public transport or go to a shop.

How has the building management responded to any problems or issues you have raised:

We made a remark once about cigarettes on our balcony from tenant above our flat. The only action taken by the residents team was sending a general message to all tenants that smoking is not allowed and they asked us to notify them if other tenants were smoking.

Please share one thing (or more) which you wish you had known before you moved in:

For a lot of extra things like common areas/bbq/storage they ask a lot of money and those fees are only increasing.

Please tell us about the good and bad aspects of living in your local area:

Been living in Canada Gardens for more than a year. Throughout the year, the resident team here would take real ownership on whatever cases your raised. On my recent experience with solving an issue of my flat, Resident Manager Scott was very professional, took extracurricular dedication to jump on board and make sure everything met my expectations and fixed in a timely manner. Assistant Manager Sofia also took good care of the progress while Scott is on leave. Also shout out to Resident Associate Shane for the cheerful smile whenever I pass by the reception desk. Close distance to shops and LDO The only downside is the event days on stadium when the traffic could be a bit intense.

How has the building management responded to any problems or issues you have raised:

Shout out to Resident Manager Scott Berry for staying up late until 11pm to resolve my issue!

Please share one thing (or more) which you wish you had known before you moved in:

The charge on WFH space, the utilities report and access

Please tell us about the good and bad aspects of living in your local area:

Having the tube station nearby and the designed outlet is a big draw for the area. Quiet area and safe.

How has the building management responded to any problems or issues you have raised:

Email have gone unanswered. Calls have gone unanswered. No customer service whatsoever.

Please share one thing (or more) which you wish you had known before you moved in:

That there would be no customer service. That they would try to take most of our deposit for charges they could not justify on questioning. They have subsequently agreed we did not incur any charges and are entitled to full deposit return. Very questionable company.