Bovis Homes at Fletcher's Rise, WV5

Please tell us about the good and bad aspects of living in your local area:

Close to nice walks and village green.schools are good standard and walking distance decent shops and coffee shop nice Indian restaurants. We’re on a small walk so don’t have many issues with parking but have had issues from social housing smoking cannabis a untaxed and motd cars . Design of houses are good but getting remidial work sorted it a nightmare to say the least and tradesmen are not what they were! Do not move in until all snagging is completed and you have had a snagging company come and advise 16 months on and still battling to get stuff finished!

Please share one thing (or more) which you wish you had known before you moved in:

Always use a snagging company before you move in and refuse to complete until all works are completed, as getting anything sorted retrospectively is almost impossible, we did it after and still on the corporate merry go round! Go straight to the top people don’t bother with site agent they will try to hide their mistake’s and use delay tactics .

What is the best feature of your home:

Beautiful outlook onto wooded area / open plan kitchen dining room with decent sized enclosed rear garden

Please tell us about the good and bad aspects of living in your local area:

We love living in wombourne we are a short walk and drive away from local convenience stores, coffee shop and restaurants. We love living on our street our neighbours are lovely. Some people have moved in behind and they have had a few gatherings and they have disturbed our daughters sleep but other than that we love living in the area.

Please share one thing (or more) which you wish you had known before you moved in:

If we had known about using a snagging company before we moved in we would have got them in as soon as we moved in like one of our neighbours did and they have seemed to have had their snagging issues addressed sooner, as the snagging issues found initially are dealt with by the site and not customer care.

What is the best feature of your home:

We love our kitchen/diner and the house seems bigger than our old 4 bed detached house even though this house is only 3 bed.

Please tell us about the good and bad aspects of living in your local area:

The area and location is what attracted us to purchase a home on this development. You hear the nightmare stories about new build properties and especially the bad press with Bovis however over recent years they had become a “5 star” builder, I do not know how. From the first sales interaction through to exchange of contracts it’s all nicely presented and you receive the full red carpet. But once you have signed on the dotted line it all changes. You then experience delay after delay, push back after push back and when you finally get your keys to your dream home, the problems have just begun. Very quickly you will start to see the problems wrong with your home. We paid for a snagging company to carry out an inspection on the property as soon as we moved in and that’s when the horrors became apparent. We had over 350 issues ranging from minor to major, all of which we have had to wait over a year for Bovis to Start. We will have had to of endured over a 18 month wait for all of the issues to be completed and the communication from management or anyone of decision making ability is impossible. We would never buy a new bike again and definitely stay away from Bovis at all costs. The NHBC sign off and paperwork is not worth the paper it is written on as we have dozens of issues that were signed off and they should not have been. If you want to know what buying a house from Bovis is really like then knock the door of the residents living on the prospective site, they will open your eyes. Don’t forget Bovis are not the builder, the sub contractors are

Please share one thing (or more) which you wish you had known before you moved in:

I wished we would have spoken to people actually living on the estate and not just get pulled in by the show home fakery, which most features you can’t actually purchase or come with the home.

What is the best feature of your home:

The location and area is the best feature by far. The design is great it’s just the execution that’s the issue and the poor quality of workmanship and lack of pride, I’ve seen more effort made building sand castles

Please tell us about the good and bad aspects of living in your local area:

Lovely little village that we've been coming to before buying the property. I come from a small village previously, so it's nice to stay in a small community.

Please share one thing (or more) which you wish you had known before you moved in:

Poor customer care. No support. Very hard to get things done once moved in.

What is the best feature of your home:

Having come from 12 years of renting, we now own this property.